IT Junior Sales and Support Coordinator
IT Junior Sales and Support Coordinator
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Not Disclosed
Salary Not Disclosed
1 Vacancy
Job Description
Requirements
Key Responsibilities:
Sales Support:
- Assist the sales team in managing leads and opportunities within the CRM system.
- Prepare and deliver quotes proposals and contracts to clients.
- Coordinate and schedule client meetings demonstrations and followups.
- Maintain and update sales documentation and records.
- Collaborate with the marketing team to ensure the timely delivery of promotional materials.
- Assist the sales team in managing leads and opportunities within the CRM system.
Client Coordination:
- Act as a primary point of contact for client inquiries and service requests.
- Assist in onboarding new clients ensuring smooth transitions and setup.
- Monitor and track client satisfaction addressing any concerns promptly.
- Coordinate with technical teams to ensure timely delivery of services.
- Act as a primary point of contact for client inquiries and service requests.
Technical Support:
- Provide firstlevel technical support for managed IT service solutions including troubleshooting and resolving issues related to computing hardware and Microsoft Windows and Office software.
- Escalate complex technical issues to senior support staff or relevant departments as needed.
- Maintain an uptodate knowledge base of technical solutions and client configurations.
- Assist in the configuration and deployment of IT hardware and software for clients.
- Provide firstlevel technical support for managed IT service solutions including troubleshooting and resolving issues related to computing hardware and Microsoft Windows and Office software.
Administration:
- Manage service tickets and ensure timely resolution of client issues.
- Maintain accurate and detailed records of client interactions and support activities.
- Assist in generating regular reports on sales activities client satisfaction and support metrics.
- Manage service tickets and ensure timely resolution of client issues.
Qualifications:
Education:
- A diploma or degree in Information Technology Computer Science Business Administration or a related field is preferred.
- A diploma or degree in Information Technology Computer Science Business Administration or a related field is preferred.
Experience:
- 12 years of experience in a sales support or technical support role ideally within a managed IT services environment.
- Familiarity with managed IT service solutions computing hardware and Microsoft Windows and Office software.
- Experience using CRM systems and help desk software is a plus.
- 12 years of experience in a sales support or technical support role ideally within a managed IT services environment.
Skills:
- Strong communication and interpersonal skills with the ability to interact professionally with clients and team members.
- Excellent organizational skills with a keen attention to detail.
- Problemsolving abilities particularly in troubleshooting technical issues.
- Proficiency in Microsoft Office Suite (Word Excel PowerPoint Outlook).
- Ability to multitask and manage time effectively in a fastpaced environment.
- Strong communication and interpersonal skills with the ability to interact professionally with clients and team members.
Benefits
Required Experience:
IC
Employment Type
Contract
