Senior Operations Manager
Senior Operations Manager
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Job Description
JOB TITLE: Senior Operations Manager
LOCATION: London Heathrow Airport
REPORTING TO: Head of Airline Services
CONTRACT: Permanent 40 hours per week
SALARY: Competitive
If you require any additional support or adjustments during the recruitment process please dont hesitate to contact our Recruitment Department at. Were here to help!
OVERVIEW OF JOB DESCRIPTION
To ensure the effective and profitable operation of all Cabin Cleaning contracts including the provision of a professional and highquality level of service to meet and exceed the specified requirements set out in the Contract/Service Level Agreements of all airlines. To ensure a safe and efficient operation that covers all layers of the operation including people leadership and process controls. To ensure the growth of the business with other contract opportunities.
Main Duties & Responsibilities:
General Duties:
To perform any specific investigations as may be requested by senior management responsibility for the implementation of and the maintenance of the quality management systems carrying out monthly quality assurance checks.
To manage the delivery of Cabin Cleaning Services and to act as a support function for the provision of services on site ensuring compliance budgetary control and continuous improvement.
Performance management of team members against customer KPIs.
Effective management of team members to deliver outstanding customer service.
Build a close working relationship with customers to drive further business opportunities.
To implement observe and comply with all good working practices and to ensure compliance within the Health & Safety and statutory regulations.
To produce monthly management reports and attend finance and review meetings as directed
Must implement all statutory and legislative policies to ensure compliance.
To manage all 3rd party resources working on behalf of ABM on the contract.
To ensure the professional and concise day to day operational interaction with the client/clients on the site.
To attend where practicable the Client meetings
Lead the operation through visibility and engagement
Drive performance through initiatives and projects
Financial Management
Meeting budgetary targets monitoring finances daily and setting key objectives to the team.
To ensure that all forecasts are achieved
Responsibility for the review of costefficient methods of operating managing margin improvements by means of productivity
Administrative Duties
Replying to customer queries both orally and in writing in a timely manner setting work targets for lower management.
Attending meetings both internally and with customers on a monthly / quarterly basis.
Briefing debriefing and training in line with operational requirements across all service lines.
To perform any specific investigation as may be requested by senior management.
Responsibility for the implementation and maintenance of the quality management systems carrying out monthly quality assurance checks.
Staff Recruitment Selection and Industrial Relations
To ensure that employment records are current to carry out staff appraisals and to recommend candidates suitable for future development.
To ensure staff are employed in accordance with the Companys employment procedures.
To ensure staff are trained in the duties for which they are employed.
To ensure that staff are aware of the Companys Disciplinary and Grievance procedures and that the procedures are adhered to in all disciplinary cases.
Ensuring the Companys Health and Safety procedures are practised by all employees.
Person Specification:
You will have had relevant senior management experience within the Aviation sector and be able to show demonstrable success in delivering exemplary customer service.
You will also be able to show a dynamic successful track record of transforming a business operation using excellent leadership communication and interpersonal skills to motivate a large workforce to meet the needs of our customers.
Presentation communication and planning skills and computer skills using Microsoft Office: (Excel Word PowerPoint).
Essential
Sound Leadership skills
Good Communication skills
Good Interpersonal skills
Show initiative
Aptitude to receive and deliver training
Deal with customers both internal and external
Be able to take responsibility
Well developed IT skills
NEBOSH / IOSH trained
Flexible approach
Benefits
Were proud to offer a great range of benefits including:
- 24/7 GP: Both you and your immediate family can speak to a UKbased GP from the comfort of your own home
- Mental Health support and Life Event Counseling
- Get Fit Programme
- Financial and legal support
- Cycle to work scheme
- Access Perks at Work our innovative employee app where you can find:
- Perks: discounts gift cards cashback and exclusive offers
- Life: Search for resources and tools on topics ranging from family and life to health money and work
- Support: Online chat or telephone service for urgent support in a crisis
For more information about ABMs benefits visit our careers page
ABOUT US
ABM is one of the worlds largest providers of integrated facility services. A driving force for a cleaner healthier and more sustainable world ABM provides essential services that improve the spaces and places that matter most. ABM offers a comprehensive array of facility services that includes cleaning engineering parking electrical & lighting energy solutions HVAC & mechanical security and mission critical solutions. ABM delivers these custom facility solutions to properties across a wide range of industries from commercial office buildings to schools airports hospitals data centres manufacturing plants and distribution centres entertainment venues and more. In the UK were proud to service icon sites across the country with more than 10000 team members. For more information visit www.abm.
ABM are committed to employment practices that promote diversity and inclusion in employment regardless of age disability gender reassignment sex marriage and civil partnership status pregnancy and maternity status race religion or belief. We are proud members of the Armed Forces Covenant Employer Recognition Scheme.
Required Experience:
Manager
Employment Type
Full-Time
