Business Analyst

About Alcoholics Anonymous

Founded in 1935 Alcoholics Anonymous World Services (AAWS) is a 501(c)3 nonprofit organization and an international fellowship of people who have had a drinking problem. The Alcoholics Anonymous fellowship is nonprofessional selfsupporting multiracial apolitical and available almost everywhere. The General Service Office (GSO) in the Morningside Heights neighborhood of New York City employs approximately 90 people (both alcoholic and nonalcoholic) and serves over 2 million members in the US and Canada.

Our mission at the GSO is to support carrying the message of Alcoholics Anonymous to the stillsuffering alcoholic by providing services to A.A. members groups and others; publishing and distributing A.A literature preserving A.A. history and sharing A.A.s collective experience. Not only is our team incredibly missiondriven but also tremendously supportive of each other as both colleagues and individuals.

Job Summary

The Business Analyst is responsible for analysis and evaluation of existing and emerging AAWS business practices and needs as they relate to our NetSuite and systems architecture. They work to translate that understanding into support for the development and refinement of processes and systems. The ideal candidate will embrace the AAWS mission and advise department heads and business users providing an important bridge between the business and technology teams.

The Business Analysts work involves understanding business needs; compiling data and reports; defining business system requirements and processes based on a thorough analysis and structure of the data in our NetSuite implementation and systems architecture; and supporting the full lifecycle through testing training and implementation. Working with the project team and system implementation vendor the focus initially is to provide needs analysis functional and issueresolving expertise with the goal of improving efficiencies across the functional teams. Areas supported by our NetSuite implementation and systems architecture include publishing operations administrative and information services online commerce and finance. While the role will span all functional areas at times the emphasis will be on finance and its associated functions (AR AP inventory costing and financial reporting.

This is a great opportunity for a proactive and analytical professional with strong communication and problemsolving skills a passion for optimizing business processes and the ability to bridge technical solutions with organizational needs in a missiondriven environment.

Core Responsibilities

• Evaluate business processes and determine areas for improvement.
• Develop and communicate detailed functional requirements and objectives to ensure alignment between business requirements and supporting systems.
• Work collaboratively with crossfunctional teams to resolve questions that arise during development or during daily use of NetSuite and the systems architecture maintaining a positive working relationship.
• Provide support and leadership in systems development processes including requirements definition data conversion testing and production support.
• Elicit requirements through interviews document analysis requirements workshops surveys site visits business process descriptions use cases scenarios business analysis tasks and workflow analysis.
• Collect interpret and present data to support decisionmaking.
• Critically evaluate information gathered from multiple sources reconcile conflicts decompose highlevel information into details abstract up from lowlevel information to a general understanding and distinguish user requests from the underlying true needs.
• Serve as one of the conduits between the NetSuite and systems architecture users our managed application services vendor and other applicable thirdparty vendors.

Required Skills

• Strong understanding of systems and their underlying data structures and technologies to be able to provide technology solutions.
• Systems implementation skills: requirements/process analysis conceptual and detailed design configuration testing training change management support.
• Business process analysis and redesign experience: strong business analysis skills; process mapping; data querying; business process redesign and implementation.
• Demonstrated ability to effectively promote process best practices.
• Strong project management skills and experience.
• Ability to engage in multiple initiatives simultaneously.
• Ability to manage projects as well as the ability to influence and manage relationships where no direct line of report exists.
• Strong written and verbal communication skills including presenting and facilitating.

Qualifications

• Bachelors Degree in management systems business finance computer science or related field or relevant job experience.
• Minimum 7 years working with business applications and solutions in cloudbased applications and ERP we use NetSuite.
• Experience working with multiple systems and integrations between systems.
• Extensive knowledge of finance principles with a strong focus on accounts payable (AP) accounts receivable (AR) and financial reporting.

Location

This position is in New York City we currently work a hybrid schedule of 3 days in office and 2 days remote.

Pay & Benefits

This is an exempt position with an annual salary of $120000.

AAWS offers outstanding health benefits including majority employer paid medical dental and vision and an employerfunded health reimbursement account. Long and shortterm disability and life insurance is provided at no cost to our employees. We offer generous paid time off including 3 weeks of vacation to start 10 sick days personal days and paid holidays. Additional benefits include a 403(b) plan with up to 7.5 employer contribution tuition reimbursement program and salary continuation program all of which are available after 12 months of employment.

Applying

Click the Apply button below to complete our application and include a cover letter expressing your interest in this role and in working for our organization. We look forward to hearing from you!

AAWS is committed to the full inclusion of all individuals. As part of this commitment we will ensure that persons with disabilities are provided with reasonable accommodations. If you require a reasonable accommodation in completing this application interviewing completing any preemployment testing or otherwise participating in the employee selection process please direct your inquiries to or.

AAWS is committed to maintaining a diverse and inclusive environment and is proud to be an equal opportunity employer. All applications will receive consideration for employment without regard to age arrest or conviction record caregiver status color disability gender gender identity height and weight marital or partnership status military service national origin pregnancy race religion/creed salary history sexual and reproductive health decisions sexual orientation status as a victim of domestic violence or unemployment status.

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