Application Delivery Engineer II

JOB TITLE: Application Delivery Engineer

DEPARTMENT: Cloud Services

REPORTS TO:

NUMBER OF DIRECT REPORTS:

WORK MODE: Hybrid

LOCATION: Bangalore

ABOUT US

Trintech gives people time back for what matters most. Our cloudbased platform and solutions enable thousands of clients worldwide to lead productivity transformation across their finance and accounting organizations driving efficiencies ensuring accuracy to mitigate risk and empowering strategic decisionmaking. Make time count with Trintech.

It is an exciting growth time for Trintech India GCC (Global Capability Centres) who support our global engineering enabling design and development with a focus on strengthening the innovation of Trintechs future technologies.

THE ROLE

The Application Delivery Engineer is technical passionate about technology and innovation and desires exposure across both software development 2575 and infrastructure engineering 2575 domains. The role supports 24x7 delivery of Hosted and SaaS applications to global Fortune 500 clients at cloud scale. It requires 35 years of experience supporting production applications and familiarity with the Systems Development Life Cycle (SDLC).

The successful candidate will be able to effectively manage deployments and troubleshoot application and infrastructure issues in a production environment. This requires interfacing with both internal and external customers and escalating complex problems to more senior team members when appropriate. This is a clientfacing role that requires a customer service focus. Exposure to agile software development and/or ITIL service management methodologies is desired.

WHAT YOU WILL DO

• Utilize continuous integrationcontinuous deployment (CICD) toolsets and methodologies to complete deployments.
• Execute and leverage existing automation and tools. Recognize the potential impact of proposed changes to production. Test appropriately in a nonproduction environment.
• Support 24x7 production environments with cloudscale Hosted and SaaS applications.
• Proactively expand knowledge across application portfolio and infrastructure domains.
• Leverage a solid understanding of troubleshooting methodologies and debugging tools relevant to system and application architecture.
• Occasionally develop scripts and modify existing scripts as needed to automate operational tasks and/or resolve production issues.
• Contribute to documentation. Provide documentation that is clear accurate and complete to assist team members.
• Ensure production changes are documented fully tested in nonproduction environments and adhere to change control and audit requirements.
• Demonstrates insatiable passion for learning and technology. Is selfmotivated and driven to succeed collaboratively caring more about solution than credit.
• Be a part of the oncall rotation.

WHO YOU ARE

• Bachelors Degree in Computer Science Information Systems Engineering or equivalent experience.
• Excellent written oral and interpersonal communication skills.
• 35 years of experience supporting production applications.
• 35 years of experience managing systems in a 24x7 production environment.
• Demonstrated ability in scripting languages (e.g. BASH PowerShell).

• Handson system administration experience. Ability to administer and support Windows and Linux.

• Network engineering experience including troubleshooting commands and some experience with routers firewalls load balancers (F5 Cisco etc)
• Ability to execute changes using enterprise DevOps automation and/or CI/CD tools.
• Experience supporting enterprise web (IIS Apache Tomcat) database (SQL Server Oracle etc. and/or reporting (Intellicus SQL Reporting Services etc. technologies.
• Experience using enterprise ticketing systems and tools (Salesforce Remedy JIRA TFS).

• Experience with monitoring tools (Sumo Logic Logic Monitor etc.

• Experience with docker or related technologies (Kubernetes) is a plus.