AR Collections - Pune

Job Opening: Senior Associate/ Lead Associate AR Collections

Responsibilities:

• Handling daytoday collection activities and collections portfolio
  
• Managing dispute management and reducing PD% and open payments/credits
  
• Handling escalations and reporting numbers to Higher Management
  
• Taking initiative for team bonding and brainstorming activities
  
• Training new resources
  
• Reconciliations
  

Requirements:

• University graduate with a minimum of 15 years of education
  
• 24 years of experience in Accounts Receivable
  
• Expertise in MS Office or equivalent office productivity tools
  
• Fluency in English language strong verbal communication clear diction
  
• Good business awareness teamwork adaptability time management
  
• Strong business awareness of the financial processes AR collections including knowledge of upstream and downstream processes and their impact on internal and external customers
  
• Telephone or chatbased support to resolve customer/vendor queries
  
• Adherence to normal contact center metrics defined for the processes such as First Contact Resolution Average Handle time Average Speed of Answer among others as relevant
  
• Support and guidance on the process to newer team members
  

Desirable Requirements:

• Finance Domain
  
• 2 to 7 years of Collections AR experience
  
• Fair knowledge of Excel
  

• University graduate with a minimum of 15 years of education
  
• 24 years of experience in Accounts Receivable
  
• Expertise in MS Office or equivalent office productivity tools
  
• Fluency in English language strong verbal communication clear diction
  
• Good business awareness teamwork adaptability time management