Night Auditor
Night Auditor
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Not Disclosed
Salary Not Disclosed
1 Vacancy
Job Description
Location
Las Colinas Hotel
Omni Las Colinas Hotel formerly Omni Mandalay Hotel at Las Colinas invites guests to experience the completion of a $13milliondollar renovation to common space amenities provides a fresh elevated guest experience. Discover a luxurious new resortstyle poolscape and lounge area and three new dining concepts. Omni Las Colinas offers amenities of a waterfront resort with the energy of a city setting making it more than just a place to stay but a place to experience.
Associates of Omni Las Colinas Hotel enjoy a dynamic and exciting work environment comprehensive training and mentoring along with the pride that comes from working for a company with a reputation for exceptional service. We embody a culture of respect gratitude and empowerment day in and day out. If you are a friendly motivated person with a passion to serve others Omni Las Colinas may be your perfect match.
Job Description
To oversee and coordinate all night time front desk and audit functions execute computer maintenance requirements and ensure all financial transactions for the day are verified and balanced.
Responsibilities
- Preparation of daily reports and distribution as directed.
- Accurate preparation of VIP complimentary house use rooms and out of order lists.
- Conduct back up procedures for Epitome and drop tape nightly.
- Handling Express checkouts ensuring their completion.
- Completion of third shift Night Audit checklist
- Balancing of daily postings and revenue.
- Ensure adequate communication the following morning to all necessary departments by communicating through WrapUp emails.
- Understanding of all front office standards and assist in solving deficiencies.
- Documenting errors made by cash handling auditors.
- Prepare Inhouse allowance and adjustment spreadsheets each day.
- Prepare and send out the DAR to appropriate team members.
- Balancing of daily posting and revenue and resolution of inaccuracies.
- Ensuring nightly transmission of credit cards through IPU and Epitome.
- To be thoroughly acquainted with all checkin and checkout procedures and policies.
- To be a main liaison between guest and the hotel.
- To appropriately protect confidential guest information and guest room key access according to front office SOPs.
- To be thoroughly acquainted with PBX Operator duties.
- Be familiar with emergency procedures and Alarm System in the PBX department.
- Be familiar with guest scenarios and followup on all guest requests and concerns effectively adhering to the service recovery process.
- To be thoroughly knowledgeable of all Front and PBX Moments of Service scenarios and execute to standard.
- Be familiar with all systems and equipments as related to the Front Office (EPITOME Nucleus GoConcierge Synergy Vingcard Vision TwoWay Radio Dispatch ISD Firepanel)
- Be familiar with all hotel rate plans and rate codes understanding rate strategy when making rate changes for guests.
- Be familiar with all hotel amenities (to include Wireless Internet Select Guest Program Frequent Flyer Mileage Program Laundry Services and Omni Kids Program)
- To be familiar with all hotel facilities (F&B outlets Business Center Fitness Center Concierge Lounge Outdoor Pool Meeting Space Parking Garage)
- To be familiar with the interrelationship between the different departments (to include PBX Guest Services Housekeeping F&B outlets Banquets Sales Engineering and Purchasing)
- To be familiar with local attractions and businesses (to include Museums Restaurants Malls)
- Aid guests in locating other areas of the hotel (walk them to destination if possible)
- Familiarity with parking validation procedures and Good Nights Rest Policy
- Effectively operate computer printer telephone pen/pencil photocopying machine facsimile machine twoway radio
- Be actively engaged with our guests. Identify the needs of our guests and meet these needs aiming to exceed expectations at every opportunity.
- Deliver personalized memorable guest experiences by utilizing the Power of One.
Qualifications
- Excellent customer service and problem solving skills
- Must have strong communication computer and organizational skills
- Maintain a professional business appearance attitude and performance
- Prior guest service experience required preferably hotel front office experience
- Must be able to work a variety of shifts including weekends and holidays.
- Move bend lift carry push pull and place objects weighing up to 30 pounds without assistance. Stand walk or sit for an extended period or for an entire work shift. Requires repetitive motion including utilizing telephone/computer for an extended period or for an entire shift.
Omni Hotels & Resorts is an equal opportunity employer vets/disability. The EEO is the Law poster and its supplement are available using the following links:EEOC is the Law Posterand the following link is theOFCCPs Pay Transparency Nondiscrimination policy statement
If you are interested in applying for employment with Omni Hotels & Resorts and need special assistance to apply for a posted position please send an email to.
Employment Type
Unclear
