Switchboard Operator - Medical Office
Switchboard Operator - Medical Office
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Not Disclosed
Salary Not Disclosed
1 Vacancy
Job Description
- Answers busy multiline phone system
- Assists callers with practice and visitrelated questions to avoid redirecting calls.
- Routes calls to the appropriate individual as needed for further assistance
- Assesses when calls should be escalated.
- Uses paging equipment to locate individuals when required and/or communicate urgent medical needs
- Assists other departments with computer work or other duties as time allows.
- Complies with all our processes and HIPAA regulations.
- Applies our values in decisionmaking and interactions with all individuals.
- Promotes a positive work environment through effective teamwork.
- Other duties as assigned by changing needs patient flow or physician request.
- Reflects CNSA Core Values in all job responsibilities and interactions
- Compassion: Treats others with compassion and empathy
- Teamwork: Collaborates with all team members
- Communication: Communicates effectively and with positivity
- Integrity: Acts with integrity and accountability
- Innovation: Remains openminded to new ideas and continual improvement
- Community: Treats every patient and team member as a part of the CNSA community
- Participates in department or system wide improvement plans
- Performs high quality work that is neat accurate complete and on time
- Offers assistance to all patients by promptly responding to requests and needs
- Asks questions to gain full understanding of assignments
- Adapts to changing assignments and responsibilities
Providing Compassionate Quality Care Together
Employment Type
Full Time
