Technical Support Specialist Onsite
Technical Support Specialist Onsite
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$ 130000 - 130000
1 Vacancy
Job Description
Date Posted:
Country:
United States of AmericaLocation:
PW100: East Hartford 400 Main Street East Hartford CT 06118 USAPosition Role Type:
OnsitePratt & Whitney is working to once again transform the future of flightdesigning building and servicing engines unlike any the world has ever seen. And because transformation begins from within were seeking the people to drive it. So calling all curious.
Come ready to explore and youll find a place where your talent takes flightbeyond the borders of title a country or your comfort zone. Bring your passion and commitment and well welcome you into a tightknit team that takes our mission personally. Channel your drive to make a difference into shaping an organization and an industry thats evolving fast to the future.
At Pratt & Whitney the difference you make is on display every day. Just look up. Are you ready to go beyond
We have an exciting opportunity for a Technical Support Specialist working with our Client Services Group. This will be an onsite opportunity located at our East Hartford Connecticut campus location.
What You Will Do:
Youll support other Pratt & Whitney employees while working with a dedicated team of IT architects system administrators and support professionals to deploy and manage programs that meet the strict requirements of our internal customers and the United States Government.
In addition to supporting the overall team this role can be tailored to someone looking to advance their career in Cybersecurity.
Responsibilities may include:
Respond to securityrelated incidents perform breakfix activities and resolve help desk tickets.
Handson management of desktop support activities to include Imaging hardware and software troubleshooting hardware deployment and refresh.
Handson management of VoIP phone and printers.
Develop maintain and follow standard work and other documentation.
Assist in the vulnerability patch management program to include deployment reporting and validation.
User account creation and password reset.
Maintain Antivirus and Vulnerability definition updates.
Work with Cyber & Compliance to analyze and establish security requirements baselines and policy.
Participate in compliance inspections preparations and corrective actions.
Support transition of cybersecurity policy to Risk Management Framework.
Participate or oversee project tasks.
Build and maintain customer relationships.
Qualifications You Must Have:
Bachelors degree in Computer Science IT MIS or Engineering with 2 years experience in IT and/or Cybersecurity; OR Advanced Degree in IT and/or Cybersecurity OR; an Associates Degree with 4 years of experience in IT and/or Cybersecurity; OR without a degree 6 years of experience in IT and/or Cybersecurity.
US Citizenship is required (Due to program requirements).
Ability and desire to obtain and maintain US security clearance at the Secret or TopSecret level within 1 year of employment.
Obtain (within 6 months of hire) and maintain DoDrecognized cybersecurity baseline certifications such as Security.
Qualifications We Prefer:
Active Secret or TopSecret Security Clearance.
DoD 8570.01 IAT Level II Certification ex. Security CySA.
Experience with RMF JSIG DAAPM NIST SP 80053 NIST SP 800171 CNSSI 1253.
Familiarity with security hardening guides & tools (DISA STIGs/SCAP).
Experience with administration of Windows and Linux systems.
Learn More & Apply Now:
In addition to transforming the future of flight we are also transforming how and where we work. Weve introduced role types to help you understand how you will operate in our blended work environment.
This role is:
Onsite: Employees who are working in Onsite roles will work primarily onsite. This includes all production and maintenance workers as they are essential to the development of our engines.
Candidates will learn more about role type and current site status throughout the recruiting process. For onsite and hybrid roles commuting to and from the assigned site is the employees personal responsibility.
*This requisition is eligible for an employee referral award. ALL eligibility requirements must be met to receive the referral award.
The salary range for this role is 66000 USD 130000 USD. The salary range provided is a good faith estimate representative of all experience levels. RTX considers several factors when extending an offer including but not limited to the role function and associated responsibilities a candidates work experience location education/training and key skills.Hired applicants may be eligible for benefits including but not limited to medical dental vision life insurance shortterm disability longterm disability 401(k) match flexible spending accounts flexible work schedules employee assistance program Employee Scholar Program parental leave paid time off and holidays. Specific benefits are dependent upon the specific business unit as well as whether or not the position is covered by a collectivebargaining agreement.Hired applicants may be eligible for annual shortterm and/or longterm incentive compensation programs depending on the level of the position and whether or not it is covered by a collectivebargaining agreement. Payments under these annual programs are not guaranteed and are dependent upon a variety of factors including but not limited to individual performance business unit performance and/or the companys performance.This role is a U.S.based role. If the successful candidate resides in a U.S. territory the appropriate pay structure and benefits will apply.RTX anticipates the application window closing approximately 40 days from the date the notice was posted. However factors such as candidate flow and business necessity may require RTX to shorten or extend the application window.RTX is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race color religion sex sexual orientation gender identity national origin age disability or veteran status or any other applicable state or federal protected class. RTX provides affirmative action in employment for qualified Individuals with a Disability and Protected Veterans in compliance with Section 503 of the Rehabilitation Act and the Vietnam Era Veterans Readjustment Assistance Act.
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Required Experience:
Unclear Seniority
Employment Type
Full-Time
