Canada Product Enablement Manager Acute Payer
Canada Product Enablement Manager Acute Payer
Posted on :
07-04-2025
Employer Active
1 Vacancy
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Monthly Salary
$ 87600 - 94200
Vacancy
1 Vacancy
Posted on :
07-04-2025
Job Description
Job Summary:
As the postsales customer care liaison reporting to the Director of Enablement for A&P Professional Services you will own the launch of multiple marketready healthcare solutions and services. You will be the connective tissue between our Software Commercialization Team and Product Leaders and our postsales teams including Professional Services Technical Services Customer Success and Customer Support.
You will bring a blend of strategic operational and product experience to ensure our teams are well prepared for the successful launch of new solutions as well as feature and function updates to existing product offerings.
You will work cross functionally to define strategies develop tools and execute programs that drive the launch process from early access pilots to commercial availability ensuring both customer timetovalue and company timetorevenue are maximized.
To achieve this you will leverage your experience in SaaS new product introduction project management skills and business acumen to build effective internal partnerships drive business impact and navigate ambiguity.
Key Responsibilities
- Define deliverables for postsales teams needs (Professional Services Technical Services Customer Success and Customer Support) for the phases of New Product Introduction and Release & Roll Out process. Build the project plan and timelines with defined deliverables for all new A&P product launches for the Professional Services Technical Services Customer Success and Customer Support teams. Ensure these teams are prepared to introduce support and expand adoption of all releases at scale.
- Measure and analyze launch goals and performance metrics to ensure successful outcomes and continuous improvement. This includes setting clear objectives tracking progress and making datadriven decisions to optimize future launches.
- Establish a clear and effective communication strategy for all releases to keep stakeholders informed and aligned. This includes regular updates and transparent reporting on the progress and status of product launches and feature/function updates.
- Continuously monitor the implementation of the new product shadowing inprogress implementations to identify any issues or areas for improvement. This involves making necessary adjustments to artifacts or processes and providing additional training if required.
- Strive to understand the why behind current workflows and enthusiastically develop improvements. Success in this role means implementing new processes procedures and strategies that enhance communication and collaboration efficiency while supporting the growth of the business.
Qualifications & Skills
- Experience in SaaS new product introductions and new product enhancement releases specifically in Healthcare. Experience with agile methodologies Scrum Master Certified (SMC) Project Management Professional (PMP).
- Excellent communicator comfortable engaging with both technical and nontechnical audiences through written and verbal communication. Ability to learn each teams language and be able to translate for others. Ability to communicate up and out throughout each launch and new release.
- Detailed and actionoriented: enjoy taking on new opportunities tough challenges and do so with a sense of urgency high energy and enthusiasm. This role will center around process documentation communication plans and training. Strong need to keep the energy up and the teams motivated.
- Excel at time management and prioritization juggling a variety of projects working autonomously and developing efficient workflow practices. Ability to manage to a plan identify and mitigate risk and adapt and pivot in a dynamic environment.
$87600 $94200 a year
AtPointClickCare base salary is one of the many components that make up our total rewards package.The Canadian base salary rangefor this position is $87600 $94200 bonus benefits. Our salary ranges are determined byjob and level. The range displayed on each job posting reflects the target for new hire salaries for the position across all Canadianlocations. Within the range individual compensation is determined by jobrelated skills and knowledge relevant experienceincluding professional and lived experience and/or work location. Your recruiter can share more information about ourtotal rewards package during the hiring process.
Travel: 25 or less
(Corp C P2
#LISG1 #LIRemote
Required Experience:
Manager
Employment Type
Full-Time
Key Skills
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