DCA - IT Help Desk Internship
DCA - IT Help Desk Internship
Employer Active
Job Alert
You will be updated with latest job alerts via email
Share
Job Alert
You will be updated with latest job alerts via email
Job Description
Current employees: Please apply through the employee portal to be considered for this opportunity.
Pay Range:
$15.95 $30.00 HourlyDepartment:
Department of County Assets (DCA)Job Type:
InternExemption Status:
United States of America (NonExempt)Closing Date (Open Until Filled if No Date Specified):
April 15 2025
The Opportunity:
IT Help Desk Internship
College to County Intern 2025 Department of County Assets
Pay Rate: $24 per hour
Job Type: Temporary College Intern
Duration: Summer 2025 Starting in June 12 weeks
Hours: 20 40 hours a week (depending on candidates preference)
Telework: In person only
Building Physical Location: 501 SE Hawthorne Blvd 4th floor
Portland Oregon 97214
Does This Position Require Driving a County Vehicle No
TriMet Passes are available if transportation to County facilities is required.
Eligibility requirements and more details found on our College to County website.
What Does the IT Help Desk Do
The IT Help Desk serves as the first point of contact for Multnomah County employees to seek IT services and assistance. Our team has technical skills to provide support to our customers and enjoys helping others.
Link to the Department of County Assets IT webpage
Internship Description & Responsibilities:
The purpose of this internship is to gain an understanding of how an IT Service Desk functions what types of support we provide to internal customers and how we coordinate with other teams within IT and departments across the organization. In this role you will support customers both inperson and by phone.
Responsibilities include:
Observe IT Help Desk business processes.
Assist customers inperson with issues such as troubleshooting issues logging into a laptop issues with mobile devices distributing new devices assist with wayfinding for pick up and drop off and directing customers to the right team for resolution.
Assist customers by phone with password resets DUO activation creating tickets to direct to the appropriate team. May assist with other IT support requests as needed.
Provide feedback on possible improvements to the IT Help Desk.
Assist with recycling of inactive mobile devices.
Participate in IT Help Desk team meetings and in team Google Chats.
Learning Outcomes:
You will become familiar with some of the tools that the IT Help Desk uses to support our customers such as ServiceNow Active Directory DUO SCCM Zoho and Jamf.
Gain an understanding of typical calls to the IT Help Desk and how to resolve them.
Become familiar with Multnomah County services and how IT supports the missions of Multnomah County departments.
Education and Minimum Qualifications:
Candidates should have completed or enrolled in a college/university academic institution.
Interest in Information Technology Support.
Experience with customer service.
Experience working with the public.
Promote a culture of respect inclusiveness and appreciation of diverse perspectives backgrounds and values Link to Equity and Empowerment Lens.
Diversity and Inclusion: At Multnomah County we dont just accept difference; we value it and support it to create a culture of dignity and respect for our employees.
We are proud to be an Equal Opportunity Employer. We evaluate qualified applicants without regard to race color religion sex sexual orientation gender identity national origin disability veteran or protected veteran status genetic information and other legally protected characteristics. The EEO Know Your Rights poster is available for your reference. Multnomah County is a VEVRAA Federal Contractor. We request priority protected veteran referrals.
Veterans Preference: Under Oregon Law qualifying veterans may apply for veterans preference. Review our veterans preference page for details about eligibility and how to apply.
Accommodation under the Americans with Disabilities Act: We gladly provide reasonable accommodation to anyone whose specific disability prevents them from completing an application or participating in this recruitment process. Please contact the recruiter below in advance to request assistance. Individuals with hearing or speech impairments may contact the recruiter through the Telecommunications Relay Service by dialing 711.
Questions
Recruiter:
Cole WhitehurstEmail:
Phone:
Application information may be used throughout the entire selection process. This process is subject to change without notice.
Disclaimer: This announcement is intended as a general descriptive recruitment guide and is subject to change. It does not constitute either an expressed or implied contract.
Job Profile:
8007 College InternRequired Experience:
Intern
Employment Type
Full-Time
