Application Engineer RBS

Retail Business Services (RBS) supports Amazons Retail business growth WW through three core tasks. These are (a) Selection where RBS sources creates and enrich ASINs to drive GMS growth; (b) Defect Elimination: where RBS resolves inbound supply chain defects and develops root cause fixes to improve free cash flow and (c) supports operational process for WW Retail teams where there is an air gap in the tech stack. The tech team in RBS develops automation that leverages Machine/Deep Learning to scale of these high complex tasks that currently require human cognitive skills. Our solutions ensure that information in Amazons catalog is complete correct and comprehensive enough to give Amazon customers a great shopping experience every time. Thats where you can help.

We believe in Work Hard. Have Fun. Make History value by having a strong focus on sharing learning experiences from the front line with the development teams. So the options for people in the team are vast. If you like mastering a domain and going deep we need you. If you can juggle three tasks and coordinate with multiple people in the heat of an incident we need you. If you love the benefits of process and methodical improvement you will love it here. If you want to keep your head down headphones on and bash out code to support the team we have a spot for you too.

We challenge one another every day and hold ourselves accountable for our work product as well as our customers overall success. We all enjoy the interactions with the customers problem solving digging into complex issues.

We wake up every morning asking ourselves how we can improve the customers experience the quality of our product the quality of our support system or our individual weaknesses. We are not scared of challenges nor do we back down or get deterred by tough problems. When problems seem the hardest we are at our best we work harder to find the root cause and a solution.


Work/Life Balance

RBS Tech team puts a high value on worklife harmony. It isnt about how many hours you spend at home or at work; its about the flow you establish that brings energy to both parts of your life. We believe striking the right balance between your personal and professional life is critical to lifelong happiness and we encourage you to find your own balance between your work and personal lives.

Mentorship & Career Growth

Our team is dedicated to supporting new members. We have a broad mix of experience levels and tenures and were building an environment that celebrates knowledge sharing and mentorship. Our senior members enjoy oneonone mentoring detailed and constructive code reviews. We have casual coffee chats with Principal & Senior Engineers from RBS tech where you could have technical conversations around your work technical challenges suggestions ideas and proposals and also seek advice and discuss about things outside work like life in general your family hobbies etc. We provide trainings to the employees through online learning platforms such as Oreilly and also encourage them to take up AWS/ML certifications.



Key job responsibilities
We are looking for a sharp experienced Application Engineer (AE) with a diverse skillset and background. As an AE we are looking for a technical lead acting act as a subject matter expert for one or more services. You are viewed as a support leader throughout the larger organization and are regularly engaged to work on crossteam planning.
You are expected to lead large multiteam projects and resolve the most complex support issues. You understand the business impact of support decisions and drive the team to improve operational efficiency for all services through the identification and development of SLAs metrics monitors procedures tools and documentation. You regularly work with management to assign tasks and small projects to other Support Engineers. You design and develop complex high performing scripts and applications. You work with other Amazon leaders to share ideas and improve support across the company. You play a significant role in hiring mentoring and training employees. You demonstrate excellent judgment when making decisions. You play a significant role in actively mentoring individuals and the community on advanced technical issues and helping managers guide the career growth of their team members. Oncall support is a critical responsibility where you will work on issues related to alarm monitoring application infrastructure and bug fixes. Onboarding clients on to the platform and familiarizing them with platform features and capabilities.


BASIC QUALIFICATIONS

5 years of software development or technical support experience
Own support activities for services and regularly work with development teams to establish and improve service support
Should have in depth understanding of software development principles design patterns and best practices
Understand/debug existing code and should be able to write clean and efficient code
Good understanding of relational database management systems like MySQL PostgreSQL using SQL is essential
Familiarity with software testing principles and experience in testing is valuable
Provide technical guidance and mentor junior engineers
Should be able to analyze complex technical solutions propose innovative solutions and guide resolution process
Should be able to effectively communicate with crossfunctional teams stakeholders and clients
Able to handle high impact incidents perform pattern root cause analysis and drive to logical closure
Excellent communication skills possessing the ability to support customers over email phone or screenshares
Exhibit strong team oriented interpersonal skills with the ability to effectively interface with a wide variety of people and roles from junior engineers to senior leaders

PREFERRED QUALIFICATIONS

Strong understanding of support processes SLA handling tickets monitoring processes and metrics.
Hands on experience in Cloud technology is plus.
Hands on experience distributed applications/enterprise applications is plus.
Experience in developing automated solutions

About the team
Retail Business Services (RBS) supports Amazons Retail business growth WW through three core tasks. These are (a) Selection where RBS sources creates and enrich ASINs to drive GMS growth; (b) Defect Elimination: where RBS resolves inbound supply chain defects and develops root cause fixes to improve free cash flow and (c) supports operational process for WW Retail teams where there is an air gap in the tech stack. The tech team in RBS develops automation that leverages Machine/Deep Learning to scale of these high complex tasks that currently require human cognitive skills.

5 years of software development or 5 years of technical support experience
Experience troubleshooting and debugging technical systems
Experience in Unix
Experience scripting in modern program languages

Knowledge of distributed applications/enterprise applications
Knowledge of UNIX/Linux operating system
Experience analyzing and troubleshooting RESTful web API calls
Experience working in AWS ecosystem leveraging AWS services.

Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process including support for the interview or onboarding process please visit for more information. If the country/region youre applying in isnt listed please contact your Recruiting Partner.