Senior Manager Product Design Growth and Operations
Senior Manager Product Design Growth and Operations
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Job Description
SurveyMonkey is the worlds most popular platform for surveys and forms built for businessloved by users. We combine powerful capabilities with intuitive design effectively serving every use case from customer experience to employee engagement market research to payment and registration forms. With builtin research expertise and AIpowered technology its like having a team of expert researchers at your fingertips.
Trusted by millionsfrom startups to Fortune 500 companiesSurveyMonkey helps teams gather insights and information that inspire better decisions create experiences people love and drive business growth. Discover how at surveymonkey.
What were looking for
As the Senior Manager Product Design (Growth and Operations) you will play a pivotal role in leading and shaping our platforms growth billing and personalization experience strategy for our platform. You will also drive our teams Design Ops function. You will be responsible for managing and mentoring a team of designers while also working closely with crossfunctional teams to deliver seamless usercentered designs that elevate our product. This is a playercoach role where you will lead by example providing handson design expertise while also empowering and mentoring your team to excel.
What youll be working on
- Team Leadership: Manage and inspire a team of product designers fostering a collaborative creative and highperforming design culture.
- Design Strategy: Lead the design vision for complex multifaceted platforms ensuring alignment with overall business goals and user needs.
- Product Design: Lead product design for B2B2C SaaS platforms ensuring the highest standards in usability accessibility and visual design.
- Design Operations Strategy & : Oversee and execute design operations streamlining processes and workflows to increase efficiency and ensure quality across the design team.
- Mentorship & Development: Guide and mentor junior and midlevel designers providing constructive feedback and fostering continuous learning and growth.
- Crossfunctional Collaboration: Work closely with product managers engineers marketers and other stakeholders to define and deliver on product goals and timelines.
- DataDriven Design: Use data and analytics to inform design decisions ensuring usercentric outcomes that drive business impact.
- Designing for Growth: Bring expertise in designing for growth particularly in a productled growth (PLG) environment ensuring designs align with user acquisition retention and engagement strategies.
- Personalization: Leverage personalization strategies to create tailored experiences for users increasing conversions and engagement.
- Storytelling: Use strong storytelling skills to communicate design decisions vision and impact to both internal stakeholders and external audiences.
Wed love to hear from people with
- Experience: 1015 years of experience in product design with 58 years of experience managing and leading design teams.
- Design Leadership: Proven experience in leading product design teams especially in delivering elegant solutions for complex platforms.
- B2B2C SaaS: Extensive experience designing for B2B2C SaaS platforms understanding the unique challenges and opportunities they present.
- PlayerCoach Mentality: Comfortable in a handson design role providing direct design support to your team when necessary.
- Design Operations: Experience leading and optimizing design operations ensuring efficient workflows and highquality outputs.
- Mentorship & Talent Development: Strong background in mentoring designers and developing their skills helping them grow both professionally and personally.
- CrossFunctional Collaboration: Demonstrated ability to work effectively with crossfunctional teams to drive design solutions from concept to delivery.
- Storytelling & Communication: Excellent communication and storytelling skills capable of articulating design decisions and strategy to diverse audiences.
- DataDriven Design: Comfort with using data and analytics to inform design decisions and improve product outcomes.
- Growth Experience: Proven experience designing for growth particularly in a PLG environment and optimizing user experiences for conversion and retention.
- Personalization Expertise: Experience in designing personalized experiences that cater to individual user needs and preferences.
- Attention to Detail: Exceptional attention to detail ensuring that every design element serves the broader product and user goals.
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Why SurveyMonkey Were glad you asked
SurveyMonkey is a place where the curious come to grow. Were building an inclusive workplace where people of every background can excel no matter their time zone. At SurveyMonkey we weave employee feedback and our core values into everything we do to create forwardlooking benefits policies employee programs and an awardwinning culture including our annual holiday refresh our annual week of service learning and development opportunities like Curiosity Week and our C.H.O.I.C.E Fund.
Our commitment to an inclusive workplace
SurveyMonkey is an equal opportunity employer committed to providing a workplace free from harassment and discrimination. We celebrate the unique differences of our employees because that is what drives curiosity innovation and the success of our business. We do not discriminate on the basis of race religion color national origin gender sexual orientation gender identity or expression age marital status veteran status disability status pregnancy parental status genetic information political affiliation or any other status protected by the laws or regulations in the locations where we operate. Accommodations are available for applicants with disabilities.
Required Experience:
Senior Manager
Employment Type
Full Time
