Automotive Service Advisor
Automotive Service Advisor
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Salary Not Disclosed
1 Vacancy
Job Description
Sheehy Auto Stores is honored to win the 2024 Baltimore Sun Richmond Times Dispatch and Washington Post Top Workplaces Award!!!
Sheehy Auto Stores is one of the countrys Top 30 Private Dealer groups representing some of the industrys best brands with over 25 locations. Sheehy Auto Stores prides itself on finding the best team members both experienced and new to the industry who have that desire to achieve. If this sounds like you we want YOU to be part of our team!
Sheehy Auto Stores is seeking Service Advisors to join our team. Put your natural knack for pleasing people to work! If you can make customers feel welcome and confident that their needs are met our dealership may be your next career home. We need more than a Service Advisor; we need an expert in the art and science of customer servicesomeone equally as comfortable greeting customers as they are scheduling appointments and acting as a liaison between our customers and our service techs.
We dont take a onesizefitsall approach regarding our employees Benefits. Our programs are designed to improve your life at work and at home.
- Health Vision and Dental Insurance
- Paid Maternity & Paternity after one year of employment
- Paid Training
- Career Advancement
- 401(K) andprofit sharing
- Compensation based on experience and performance: $50K up to $200K!
Responsibilities
- Attitude is everythinggreet service department customers promptly and courteously
- Listen to each customer and articulate repair needs to techs
- Present recommended/additional services using lowpressure highintegrity methods
- Provide accurate estimates of repair/maintenance costs
- Adherence to dealership policy on customer vehicle care and operation
- Follow up on each repair and keep customers informed of the progress
- Sell and manage extended warranties
- Inspect repair quality and ensure that all work is complete
- Notify customers when vehicles are ready for pickup
- Review and explain repairs and associated costs to customers
- Handle minor customer concerns and complaints
- Keep the Service Manager informed of all problems and potential problems
- Maintain Customer Satisfaction Index (CSI) scores by dealership standards
Requirements
- Previous experience as a Service Advisor is preferred
- Reynolds & Reynolds or similar DMS proficiency preferred
- Must have strong customer communication skills both inperson and on the phone
- Strong organizational skills
- Must be able to manage in a fastpaced work environment with limited supervision
- Comply with all federal state and local laws and company policies regarding the safeguarding of all customer company and manufacturer information as well as customers vehicles and property
- Authorized to work in the USA
- Ability to pass a preemployment background check Motor Vehicle Record Check and drug screening
- Must have a valid drivers license
Our company maintains a strong policy of equal employment opportunities for all associates. We hire train promote and compensate associates on the basis of personal and professional competence and potential for advancement without regard for race color religion sex national origin age marital status disability or citizenship as well as other classifications protected by applicable federal state or local laws.
Sheehy Auto Stores is an Equal Employment Opportunity Employer
Required Experience:
Unclear Seniority
Employment Type
Full-Time
