Content Designer
Content Designer
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$ 125000 - 187000
1 Vacancy
Job Description
Job Description
Why Zendesk
Zendesk builds software designed to improve the customer experience. Your favorite brands (like AirBnb Uber Slack and OpenTable) leverage our products to engage you as a customer. We lead the industry with beautifully simple software but were constantly innovating and cant wait to outdo ourselves in the future!
Why Content Design
Content Designers at Zendesk use language and design to solve user experience problems. We think in systems creating global standards that keep our products consistent. We also think in moments writing clear contextual product copy that helps users reach their goals. From planning how information flows through the product to optimizing complex flows our work is to make Zendesk easier to understand and therefore easier to use.
As a Content Designer your daytoday will vary but youll usually do a lot of design thinking user testing writing UI language and maintaining our content design standards. Content Design sits within Product Design and we have weekly writing and design critiques to make sure everyone is on the same page. This particular role will work closely with our newly formed Employee Services team to shape our software to be clear human and learnable.
We are a crossfunctional group who collaborate daily with localization product engineering UXR product marketing and brand teams. Our team is global and we are remotework friendly. Come shape the Zendesk experience and hone your content design skills with a group of smart creative and friendly people.
Our team is committed to radical inclusivity and Zendesk welcomes applicants from traditionally underserved communities in tech.
What youll be doing everyday:
Write inproduct messaging interface copy product education materials navigational nomenclature and other content
Conduct audits of existing product language and pinpoint areas of improvement eg. error messages CTAs labels empty states signup flows)
Maintain and help evolve content standards best practices guidelines principles and taxonomies for various audiences and initiatives
Partner with product designers to shape the user experience through language components and interaction patterns
Bridge the gap between brand and product in the areas of style standards and communication in a way that supports the overall customer experience
What you need to succeed:
3 years of experience writing digital content (websites software instructional content)
1 years focused on UI content strategy
Strong editing skills and a love of communication
Good eye for product design best practices
Knowledge of software as a service
Hybrid: In this role our hybrid experience is designed at the team level to give you a rich onsite experience packed with connection collaboration learning and celebration while also giving you flexibility to work remotely for part of the week. This role must attend our local office for part of the week. The specific inoffice schedule is to be determined by the hiring manager.
The intelligent heart of customer experience
Zendesk software was built to bring a sense of calm to the chaotic world of customer service. Today we power billions of conversations with brands you know and love.
Zendesk believes in offering our people a fulfilling and inclusive experience. Our hybrid way of working enables us to purposefully come together in person at one of our many Zendesk offices around the world to connect collaborate and learn whilst also giving our people the flexibility to work remotely for part of the week.
Zendesk is an equal opportunity employer and were proud of our ongoing efforts to foster global diversity equity & inclusion in the workplace. Individuals seeking employment and employees at Zendesk are considered without regard to race color religion national origin age sex gender gender identity gender expression sexual orientation marital status medical condition ancestry disability military or veteran status or any other characteristic protected by applicable law. We are an AA/EEO/Veterans/Disabled employer. If you are based in the United States and would like more information about your EEO rights under the law please click here.
Zendesk endeavors to make reasonable accommodations for applicants with disabilities and disabled veterans pursuant to applicable federal and state law. If you are an individual with a disability and require a reasonable accommodation to submit this application complete any preemployment testing or otherwise participate in the employee selection process please send an email to with your specific accommodation request.
Employment Type
Full-Time
