Field Services Specialist

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DEPARTMENT: City of Philadelphia Department of Public Health (PDPH)

DIVISION: Division of HIV Health (DHH)

JOB OVERVIEW:

The Field Services Program is responsible for linking newly diagnosed people with HIV (PWH) to medical care and reengaging PWH who are out of medical care. The Field Services Specialist (FSS) is a community outreach position within The Philadelphia Department of Public Health (PDPH) Division of HIV Health (DHH). This position reports to the Field Services Program Coordinator. The core functions of the FSS will be done through home visiting and other field visiting services including accompanying patients to medical visits and visits to community organizations. The Field Services Specialist (FSS) is responsible for working with PWH who are not linked to medical care by reducing barriers to services and providing coordination to community resources. The FSS will also be responsible for providing outreach services to persons who are newly diagnosed with HIV and individuals who may be impacted by community outbreaks of HIV. The Field Services Specialist will be required to work closely with partners in the HIV community including medical providers communitybased organizations and various divisions within the local and state health department. The FSS must have a valid drivers license have a good driving record and be willing to transport patients coworkers and other pertinent personnel. Hired employees will not be required to have a car.

RESPONSIBILITIES:

Please note duties may be subject to change as needed.

• Communicate with the management team other health department staff and public health partners in a timely and professional manner.
• Consult with physicians nurses and other health professionals to ensure patients connect to medical care.
• Demonstrate the ability to work independently while out in the field.
• Effectively locate people living with HIV who are newly diagnosed and/or out of medical care through home and field visits phone calls social media platforms and public databases.
• Navigate the city of Philadelphias geographical area effectively.
• Participate in coordinated response activities during public health emergencies such as cluster and/or outbreak response.
• Participate in training and career development seminars including ARTAS training HIV Counseling and Testing confidentiality and security and professional ethics training.
• Perform other related duties required by The Department of Public Health and/or Division of HIV Health.
• Prioritize tasks for multiple concurrent projects track the progress and status of tasks in detail and provide status updates on short notice.
• Provide appropriate substance abuse and mental health assessment.
• Provide supportive services referrals to address patient/client barriers and needs.
• Work with PWH to support positive coping strategies identify barriers to accessing medical care and navigate community resources.

SKILLS:

• Ability to perform all specified duties and tasks
• Ability to solve complex problems quickly and effectively
• Ability to work collaboratively with a team
• Basic computer skills with knowledge of Microsoft Word and Microsoft Excel
• Competency in written and oral communication
• Courteous customer service is vital to the position.
• Demonstrate effective organization and time management skills.
• Demonstrate respect for the confidentiality and privacy of health data.
• Desire to work with people with HIV (PWH) and people who inject (PWID) communities of color and LGBTQ people
• Flexibility professionalism and the ability to remain calm in a fastpaced environment are essential attributes.
• Interact sensitively effectively and professionally with persons from diverse cultural socioeconomic and educational backgrounds.
• Knowledge of HIV
• Willingness and flexibility in accepting direction
• Willingness to conduct core outreach activities through home visits doctors visits and other field visits

EXPERIENCE:

• A minimum of two years conducting outreach and/or community engagement activities with communities of color and/or persons who inject and/or LGBTQ individuals AND
• At least one year working in HIV health services social services public health or a communitybased organization

EDUCATION:

Completion of a high school diploma or equivalent required

SALARY:

• Commensurate with experience
• Not to exceed a starting salary of $51000

PHMC is an Equal Opportunity and EVerify Employer.

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Required Experience:

Unclear Seniority