Field Support Technician
Field Support Technician
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Salary Not Disclosed
1 Vacancy
Job Description
Field Support Technician New England Territory
Were seeking a Field Support Technician to deliver top-tier support and ensure an exceptional operator experience across the New England region.
About the Role:
This hands-on customer-facing role combines field service with technical support. Youll troubleshoot issues perform light repairs and provide operator training to ensure successful equipment use. Work independently Thursday Monday starting daily at 5:30 AM. Strong initiative reliability and self-direction are essential.
Key Responsibilities:
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Start support coverage at 5:30 AM
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Troubleshoot via phone text video or email
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Perform minor in-field repairs and unit swaps
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Manage travel schedule and service calendar
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Provide proactive customer visits and training
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Maintain accurate records (HubSpot) and escalate issues (Jira)
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Keep tools and inventory organized
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Share field insights with the team
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Represent the company with professionalism and problem-solving mindset
Who You Are:
Youre passionate about tech food and service. You value accessibility innovation and quality. You thrive in fast-paced independent work and excel in hands-on problem-solving. Strong communication and collaboration are key.
Requirements:
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2 years in field service or technical support
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Mechanical/electrical troubleshooting experience
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Excellent communication and time management
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Valid drivers license and ability to travel in New England
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Physically able to lift up to 80 lbs
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Background check required
Preferred:
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Experience with foodservice or kitchen automation
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Familiarity with HubSpot Jira or similar tools
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Startup or resourceful environment experience
Location: Preferably based in Southern NH or north of Boston with easy access to I-93 or I-95.
Employment Type
Full Time
