Quality Engineer

At American Packaging Corporation (APC) youll find the packaging career youve been looking for. With competitive salaries excellent benefits 401(k) plans and tuition reimbursement programs we nurture our employees while advancing and promoting diversity and inclusion. As the leading flexible packaging converter in North America for over a century APCs longstanding success is fueled from the inside out. Were constantly seeking to improve our internal operations and were named a Best of the Best in the Best workplaces in the Americas awards for 12 years in a row. Its how and why we engage the best and brightest talent to continue propelling our shared success into the future.

LOCATION: Story City IA

SUMMARY:

Customer Champion of customer advocacy responsible for transforming the Voice of the Customer into actionable opportunities and driving customer satisfaction through datadriven analysis for prioritization of corrective measures and improvement opportunities.

Systems Responsible for championing the Integrated Business Management System (IBMS) maintain certification to ISOFSSC and other standards as required provide training and writing procedures and processes to support the IBMS development. Lead and undertake audits across all areas of the business as well as across the supply chain. Maintain statistical tools for continuous quality and profit improvement projects. Lead and drive improvement actions from audits customer complaints and continuous improvement. Be the change agent for quality related projects.

Validation Apply project management and technical expertise to successfully deliver Validation program goals and outcomes while interacting with customers and meeting their expectations.

ESSENTIAL DUTIES AND RESPONSIBILITIES:

Customer

• Leadership and management of customer complaint program including associated return and credit authorizations leadership of team to identify root causes implementing corrective actions to prevent recurrence and mitigate future quality risks and timely communication back to customers.
• Monitoring and reporting of complaint and quality data and trends for area dashboards operations review and systems management review.
• of formal weekly/monthly/annual Complaint Performance Reviews and reporting of complaint status to management team.
• Provide backup for Quality Supervisors and Quality technicians.
• Travel as required to work with customer understand their concerns and resolve issues.
• Drive continuous improvement opportunities utilizing lean six sigma and the seven basic quality tools to benefit the success of APC including profit improvement plans long and shortterm strategic objective helping establish problem solving teams and methods and recommend capital projects that improve Safety Productivity and Quality.
• Write and improve manuals standards and procedures as needed.
• Use of statistical software and techniques for analysis of data including Process Capability (Cpk Ppk) Statistical Process Control (SPC) and Design of Experiments (DOE)
• Other duties as assigned.

Systems

• Oversee effective implementation of the IBMS including applicable certifications.
• Maintain manuals and procedures and determine future procedural needs of the business.
• Organize and manage the internal audit system and the corrective action system.
• Host external audits conduct internal audits and assist in training of other auditors.
• Collect and analyze quality data and report on Key Performance Indicators (KPIs) to drive improvement.
• Project leader for quality and continuous improvement activities and promote the use of improvement tools such as SixSigma Error Proofing and Measurement System Analysis.
• Statical analysis of data using Excel JMP Minitab or other statistical software tools.
• Recommend Capital projects that improve Safety Productivity and Quality within the operation.
• Be the next level for complaint resolution with customers beyond the administration of the complaint. Duties would include identifying root cause implementing corrective actions and driving projects to proactively mitigate future quality risks.
• Other duties as assigned.

Validation

• Manage the scope schedule and reporting of Validation program activities for individual products and/or customers; ensure status risks and open issues are tracked and that all stakeholders (Management internal/external clients Business Managers/Project Managers and regulatory agencies) are informed in a timely manner.
• Write and execute IQ/OQ/PQ validation protocols and management of associated deviation process.
• Management and leadership of change control process calibration process and gage R&R process.
• Provide hands on support to the manufacturing areas as required to assist in problem solving and longterm changes that provide product/process improvements in relation to process failures. Collect and analyze data to make data driven recommendations/decisions.
• Participate in process failure investigations.
• Maintain up to date knowledge of validation requirements practices and procedures and instruct other members of the site participating in validation studies.
• Support risk analysis activities including design and process FMEA.
• Facilitate team meetings as needed on indepth process and product analysis risk assessments decisionmaking and other evaluations related to the Validation program.
• Assist in internal and 3rd party audits.
• Provide backup for Quality Supervisors and Quality technicians.
• Drive continuous improvement opportunities utilizing lean six sigma and the seven basic quality tools to benefit the success of APC including profit improvement plans long and shortterm strategic objective helping establish problem solving teams and methods and recommend capital projects that improve Safety Productivity and Quality.
• Write and improve manuals standards and procedures as needed.
• Use of statistical software and techniques for analysis of data including Process Capability (Cpk Ppk) Statistical Process Control (SPC) and Design of Experiments (DOE)
• Other duties as assigned.

QUALIFICATION REQUIREMENTS: To perform this job successfully an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge skill and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

EDUCATION and/or EXPERIENCE

Systems Bachelors degree (B. A. from fouryear college or university; and two years related experience and/or training; or equivalent combination of education and experience. ASQ certification is a plus.

Customer & Validation Bachelors degree in science mathematics or engineering from fouryear college or university and two years related experience and/or training; or equivalent combination of education and experience. ASQ certification is a preferred.

LANGUAGE SKILLS

Ability to read analyze and interpret common scientific and technical journals financial reports and legal documents. Ability to respond to common inquiries or complaints from customers regulatory agencies or members of the business community. Ability to write speeches and articles for publication that conform to prescribed style and format. Ability to effectively present information to top management public groups and/or boards of directors.

MATHEMATICAL SKILLS

Systems Ability to apply advanced mathematical concepts such as exponents logarithms quadratic equations and permutations. Ability to apply mathematical operations to such tasks as frequency distribution determination of test reliability and validity analysis of variance correlation techniques sampling theory and factor analysis. Demonstrated use of Minitab or JMP is a preferred skill.

Customer & Validation Ability to apply advanced mathematical concepts. Ability to utilize descriptive statistics (average variation standard deviation) to analyze data and support process control and capability analysis. Ability to create and interpret control charts histograms pareto charts and scatter diagrams. Ability to develop statistically appropriate sampling plans. Ability to use and learn statistical analysis software.

REASONING ABILITY

Ability to define problems collect data establish facts and draw valid conclusions. Ability to interpret an extensive variety of technical instructions in mathematical or diagram form and deal with several abstract and concrete variables.

PHYSICAL DEMANDS

Systems The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this job the employee is regularly required to sit. The employee frequently is required to talk or hear. The employee is occasionally required to walk.

Customer & Validation The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job the employee is frequently required to stand use hands to finger handle or feel objects tools or controls. The employee is occasionally required to sit reach with hands and arms stand walk stoop kneel crouch or crawl and climb or balance. The employee is regularly required to hear. The employee must occasionally lift and/or move up to 50 pounds. Any lifting over 50 pounds would require assistance. Specific vision abilities required by this job include close vision distance vision color vision and the ability to adjust focus. Employee must also be able to taste/smell.

WORK ENVIRONMENT

Systems The noise level in the work environment is usually moderate. While performing the duties of this job the employee is regularly required to sit. The employee frequently is required to talk or hear. The employee is occasionally required to walk.

Customer & Validation The noise level in the work environment is usually moderate.

American Packaging Corporation is committed to equal opportunity for all without regard to race religion color national origin citizenship sex sexual orientation gender identity age veteran status disability genetic information or any other protected characteristic. American Packaging Corporation will make reasonable accommodations for known physical or mental limitations of otherwise qualified employees and applicants with disabilities unless the accommodation would impose an undue hardship on the operation of our business. EOE/AA Disability/Veteran.

If you are interested in applying for an employment opportunity and need special assistance or an accommodation to apply for a posted position please contact our Human Resources department at: