Oliver Wyman - Office Services Specialist - Johannesburg

Company:

Oliver Wyman

Description:

Oliver Wyman is now looking to bring onboard an Office Services Specialist!

This role is based in our Joburg office.

Job Overview:

We are seeking a dedicated and organized Office Services (OS) Specialist to oversee the daily operations of our Johannesburg office. This role will involve supervising the Receptionist and Office Assistant ensuring that the office runs smoothly and efficiently. The ideal candidate will be comfortable covering reception duties during periods of leave and will serve as a key point of contact for all office servicesrelated queries. This role requires a proactive individual with strong organizational skills attention to detail and the ability to communicate effectively across various levels of the organization.

Key Responsibilities:

• Act as SPOC for the Johannesburg office

• Provide exceptional client service addressing incoming inquiries via phone email & inperson ensuring accuracy and professionalism in all written and spoken interactions.

• Supervise Office Assistant daily providing guidance and support to ensure efficient office operations.

• Reception duties including greeting visitors answering phone calls managing incoming correspondence.

• Manage and maintain a tidy and organized office working closely with the onsite Office Assistant and facilities team.

• Manage office & building access.

• Manage staff & visitor parking allocation.

• Manage OS calendar and mailbox.

• Manage daily onsite meetings including catering arrangements and room set up with FM & IT departments.

• Act as AMEX local level relationship coordinator for corporate credit card account handling applications and cancellations queries and escalations.

• Prepare and distribute internal and external communications accurately.

• Process invoices and raise requisitions in iProcurement system.

• Serve as the local BCD Travel point of contact for employeerelated travel service queries providing assistance and guidance as needed.

• Manage Office Services onboarding/offboarding processes.

• Conduct OS inductions and employee sessions and ensure relevant materials are up to date.

• Act as Zoom Workspace Reservations champion ensuring staff adhere to guidelines on office space bookings.

• Assist with budgeting and forecasting vendor costs for OS/RE.

• Update office intranet portal and manage documentation storage.

• Collaborate with OS Leadership for process consistency across IMEA offices.

IT Support:

• Issue guest WiFi access and troubleshoot basic IT issues.

• Assist with ZOOM troubleshooting and audiovisual setup.

• Escalate IT issues to the MMC Tech team.

Facilities:

• Serve as the primary point of contact for facilityrelated inquiries from staff and management.

• Coordinate with the onsite facilities team to ensure the office environment is immaculate addressing any requests and issues in a timely manner.

• Liaise with service providers and contractors for facilityrelated services such as cleaning landscaping and security.

• Monitor the office during the DLP phase ensuring that any identified issues are highlighted and resolved promptly.

• Assist in the planning and allocation of office space to optimize usage and efficiency.

• Manage office layout and configuration to accommodate changing needs.

• Ensure compliance with health and safety regulations and standards.

• Conduct regular inspections of the facility to identify potential hazards and implement corrective actions.

• Report and log HSE incidents.

• Monitor expenses and identify costsaving opportunities related to facility operations.

• Maintain inventory of office supplies and equipment needed for facility operations.

• Order and restock supplies as necessary to ensure smooth operations.

• Promote and implement sustainability practices within the office.

• Serve as fire warden/first aid responder

Soft Skills:

• Proven experience in office management/facilities or a similar role.

• Strong supervisory skills with the ability to lead and motivate a team.

• Strong organizational skills and attention to detail with ability to handle multiple tasks and prioritize effectively.

• Proficient in written and spoken English with impeccable grammar and communication skills.

• Positive proactive and collaborative mindset.

• Highly organized and detailoriented capable of working well both independently and within a team.

• Professional and tactful able to engage with colleagues at all levels.

• Strong problemsolving skills with the ability to work effectively with other teams to achieve viable solutions.

• Strong service focus and excellent communication skills able to interact effectively in a multicultural environment.

• Ability to maintain confidentiality and manage a heavy workload while meeting deadlines in a fastpaced environment.

• Selfstarter with strong initiative confidence and the ability to work with minimal guidance.

• Honest reliable and punctual with a strong attention to detail.

• Flexible and goaloriented with excellent organizational and multitasking abilities.

Technical Skills:

• Proficiency in Word PowerPoint Excel and Outlook.

• Knowledge of video conferencing is a plus.

• Knowledge of smart office solution is a plus.

• Knowledge of iProcurement or similar payment platform is a plus.

Experience Required:

• Minimum of 3 years experience in an office management/facilities role.

• Experience in a management consultancy and/or professional services environment is a plus.

Why Join Us

At Oliver Wyman youll be part of a forwardthinking marketing team that values datadriven decisionmaking and impactful storytelling. This role offers an opportunity to work on highvisibility projects develop a deep understanding of marketing performance measurement and collaborate with top professionals in the consulting space. If youre passionate about data insights and marketing impact wed love to hear from you!

At Oliver Wyman we lead with heart we love what we do and have fun while we do it! We also strive for breakthroughs by questioning seeking diverse perspectives and finding powerful and sustainable solutions. If you share these values and want to work as one and own our impact at the same time be brave and achieve the amazing with us!

• Were individuals who are selfstarting motivated energetic entrepreneurial about what we do

• We have the common aspiration to have an impact leave a legacy and change the world. We have no interest in running a steadystate business. We want to build grow and shape the environment around us

• We value an environment where every member of Oliver Wyman is encouraged and expected to voice his or her opinion

• We believe that to create a true meritocracy we need to remove artificial barriers to opportunity

• We value people whose lives balance work and nonwork activities because we believe they are both more interesting colleagues and are able to make better contributions to the Firm.

We push ourselves hard to deliver excellence but we also work to extract the maximum benefit from the flexibility of a projectbased business. We provide the ability to take career breaks for personal or family reasons. We fundamentally value each others time and are sensitive to how it is used. We are an output not inputbased culture have respect for peoples personal decisions and believe that ones workload must be sustainable. We seek balance for ourselves and our colleagues.

Oliver Wyman a business of Marsh McLennan (NYSE: MMC) is a management consulting firm combining deep industry knowledge with specialized expertise to help clients optimize their business improve operations and accelerate performance. Marsh McLennan is a global leader in risk strategy and people advising clients in 130 countries across four businesses: Marsh Guy Carpenter Mercer and Oliver Wyman. With annual revenue of $24 billion and more than 90000 colleagues Marsh McLennan helps build the confidence to thrive through the power of perspective. For more information visit oliverwyman or follow on LinkedIn and X.

Marsh McLennan is committed to embracing a diverse inclusive and flexible work environment. We aim to attract and retain the best people and embrace diversity of age background disability ethnic origin family duties gender orientation or expression marital status nationality parental status personal or social status political affiliation race religion and beliefs sex/gender sexual orientation or expression skin color or any other characteristic protected by applicable law. We are also committed to providing reasonable support to any candidate with a disability to allow them to fully participate in the recruitment process. We welcome candidates to contact us at to discuss any specific needs.