Assistant Manager
Assistant Manager
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Job Description
ABOUT GREYSTAR
Greystar is a leading fully integrated global real estate company offering expertise in property management investment management development and construction services in institutionalquality rental housing logistics and life sciences sectors. Headquartered in Charleston South Carolina Greystar manages and operates over $315 billion of real estate in 250 markets globally with offices throughout North America Europe South America and the AsiaPacific region. Greystar is the largest operator of apartments in the United States manages more thanunits/beds globally and has a robust institutional investment management platform comprised of more than $78 billion of assets under management including over $36 billion of development assets. Greystar was founded by Bob Faith in 1993 to become a provider of worldclass service in the rental residential real estate business. To learn more visit www.greystar.
JOB DESCRIPTION SUMMARY
The purpose of this role is to manage and support in the delivery of the daytoday resident experience objectives of the property and lead the team by example to build a vibrant safe and welcoming community our residents enjoy being part of. Assisting the Community Manager in the daytoday financial and operational management of the property including leasing marketing property maintenance and tenancy administration.JOB DESCRIPTION
Key Role Responsibilities
- Acts as a role model at all times by demonstrating the core values
- Acts up covering the Community Manager responsibilities in his or her absence ensuringwork is organised and executed in line with Greystar expectations.
- Actively seeks interaction and contact with residents to proactively seek to improve thefront of house service delivery anticipating and exceeding resident expectations.
- Promotes resident satisfaction and retention by monitoring resident feedback includingonline reviews and responding to questions requests and complaints in a timelymanner and taking appropriate action to resolve and address service issues.
- Assists and supports the Community Manager with communications assessment anddevelopment of team members
- Monitors payments and chases outstanding rent arrears following rent collection processes tomeet business goals whilst promoting tenancy extensions and other revenue streams.
- Coordinates the tenancy management process by making periodic apartment.
- inspections evicting residents and imposing and collecting late fees and other chargeswithin the terms of the agreement.
- Processes invoices from vendors contractors and service providers for payment andmanages communication with finance team members and other stakeholders asrequired.
- Ensures the operation of the community complies with Company policies and procedures and anylaws and regulations governing housing operations and residential lettings.
- Conducts regular community walkabouts and inspections and takes appropriate actionsto ensure that the physical aspects of the property grounds buildings and amenitiesmeet established standards for safety cleanliness and general appearance and appeal.
- Completes relevant operational financial and compliance administrative tasks including routineweekly and monthly reporting and ensures property data is accurate.
- Supports with resident event management within the community
- Undertakes marketing and leasing activities including: viewings following up on enquiries andsales conversions.
- Develops and maintains local knowledge and information resources relevant to residentneeds i.e. travel entertainment and amenities.
- Stays informed about current market and competitor conditions
- Assists with summer community preparations including movein and moveout processes.
- Assists the Community Manager to ensure the property meets necessary Health and Safetyrequirements monitors incident reporting system and completes compliance activities in line withthe Companys policies and procedures.
- Participates where required in an on call roster to provide out of hours emergency support for thecommunity.
- Works with the Community Manager in the preparation of the annual budget and monthlymanagement accounts.
Required Experience:
Manager
Employment Type
Full-Time
