drjobs Payment Implementation Specialist

Payment Implementation Specialist

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1 Vacancy
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Job Location drjobs

Overland Park, KS - USA

Monthly Salary drjobs

Not Disclosed

drjobs

Salary Not Disclosed

Vacancy

1 Vacancy

Job Description

Description

The Payment Implementation Specialist is responsible for managing and supporting paymentrelated queries and issues ensuring smooth transaction processing and assisting customers with payment inquiries. The role requires a combination of customer service skills technical knowledge and attention to detail to effectively resolve issues and provide a positive customer experience. This individual will work closely with third party vendors finance technical and customer service teams to ensure all payments are processed accurately and efficiently.

Responsibilities

  • Handle customer inquiries and issues related to payments including failed transactions payment disputes billing errors and refunds.
  • Provide solutions for paymentrelated concerns and ensure timely resolution escalating more complex cases to higherlevel support or relevant departments.
  • Provide excellent customer service including clear communication with customers regarding payment issues processing steps and expected outcomes.
  • Assist customers in navigating payment platforms such as online payment gateways ensuring they have the information and tools needed to complete transactions successfully.
  • Maintain accurate records of payment transactions customer communications and support cases.
  • Create and update reports on payment issues and trends providing feedback to management for process improvements.
  • Work closely with the finance IT and customer service departments to resolve payment issues and improve payment systems.
  • Coordinate with thirdparty payment processors or vendors as needed to address technical issues or updates.
  • Ensure all payment processes comply with internal and external regulations including security protocols and data protection laws (e.g. PCIDSS compliance).
  • Stay informed on industry best practices and company policies to continuously improve service delivery.
  • Suggest improvements to streamline payment processes and reduce the number of paymentrelated issues.

Qualifications

  • A bachelors degree in business finance or a related field is required.
  • Previous experience in customer service finance or payment processing is desirable.
  • Familiarity with payment platforms (such as Payliance FISERV and Chase ISO) and tools is beneficial.
  • Strong problemsolving skills and attention to detail.
  • Excellent written and verbal communication skills.
  • Ability to work under pressure and manage multiple tasks simultaneously.
  • Basic understanding of financial transactions and payment systems.


Required Experience:

Unclear Seniority

Employment Type

Full Time

Company Industry

Department / Functional Area

Finance

About Company

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