Payment Implementation Specialist
Payment Implementation Specialist
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Not Disclosed
Salary Not Disclosed
1 Vacancy
Job Description
Description
Responsibilities
- Handle customer inquiries and issues related to payments including failed transactions payment disputes billing errors and refunds.
- Provide solutions for paymentrelated concerns and ensure timely resolution escalating more complex cases to higherlevel support or relevant departments.
- Provide excellent customer service including clear communication with customers regarding payment issues processing steps and expected outcomes.
- Assist customers in navigating payment platforms such as online payment gateways ensuring they have the information and tools needed to complete transactions successfully.
- Maintain accurate records of payment transactions customer communications and support cases.
- Create and update reports on payment issues and trends providing feedback to management for process improvements.
- Work closely with the finance IT and customer service departments to resolve payment issues and improve payment systems.
- Coordinate with thirdparty payment processors or vendors as needed to address technical issues or updates.
- Ensure all payment processes comply with internal and external regulations including security protocols and data protection laws (e.g. PCIDSS compliance).
- Stay informed on industry best practices and company policies to continuously improve service delivery.
- Suggest improvements to streamline payment processes and reduce the number of paymentrelated issues.
Qualifications
- A bachelors degree in business finance or a related field is required.
- Previous experience in customer service finance or payment processing is desirable.
- Familiarity with payment platforms (such as Payliance FISERV and Chase ISO) and tools is beneficial.
- Strong problemsolving skills and attention to detail.
- Excellent written and verbal communication skills.
- Ability to work under pressure and manage multiple tasks simultaneously.
- Basic understanding of financial transactions and payment systems.
Required Experience:
Unclear Seniority
Employment Type
Full Time
