Application Specialist
Application Specialist
Employer Active
Job Alert
You will be updated with latest job alerts via email
Share
Job Alert
You will be updated with latest job alerts via email
Job Description
Overview
At PowerSchool we are a dedicated team of innovators guided by our shared purpose of powering personalized education for students around the world. From the central office to the classroom to the home PowerSchool supports the entire educational ecosystem as the global leader of cloudbased software for K12 education. Our employees make it all possible and a career with us means youre joining a successful team committed to engaging empowering and improving the K12 education experience everywhere.
Team Overview
The Services team works closely together to set PowerSchool customers up for ongoing success through postimplementation support troubleshooting consultation on system setup options and training on features and functionality. The team offers crossportfolio support all while meeting organizational objectives for revenue utilization and customer satisfaction.
Responsibilities
Description
The Consulting Services team provides information technology (IT) support and implements hardware and software solutions with a focus on enhancing our IT systems and helping our organization operate more efficiently.
Your daytoday job will consist of:
Assist with the maintenance of all business applications including regular updates major version releases new installations and bug fixes where needed
Troubleshoot resolve escalated application incidents and problems; this includes acting as a point of escalation for support problems and incidents that are not able to be resolved by the Help Desk
Work directly with IT and Development on new implementations and various project work
Assist and work with users with finding ways to utilize software and technology more effectively and securely
Evaluate/test new software and business solutions
Act as escalation point and mentor for junior level staff providing direction and guidance when necessary
Evaluate/test new software and business solutions
Ensures data security and integrity for all PowerSchool applications
Continually audit and monitor systems for deficiencies and perform necessary maintenance as required
Exercise independent judgment to analyze and diagnose application related problems and issues
Assist in application training of existing users and new employees
Explore new solutions including testing design modifications and deployment required to meet both the companys and clients business requirements
All other duties as assigned
Qualifications
Minimum Qualifications
Bachelors degree in Information Technology or related field or equivalent combination of education and/or workrelated experience
35 years of relevant job experience ideally with prior experience working within the education software industry preferred
Strong knowledge of standard IT practices and workflows
- Experience in Snowflek and SQL
Experience with building dashboards or a deep understanding of Business Intelligence
Advanced knowledge and applications troubleshooting with industry specific applications
Must be able to learn and understand business processes as they relate to application usage internal controls security and technology
Strong customer service skills
Strong project management verbal and written communication skills and customer service skills
Oversee large scale projects with detailed designs and document business processes and procedures to coincide with project and firm expectations
Work with minimal supervision and take ownership of problems and/or issues and ensures timely resolution
Strong analytical troubleshooting and organization skills
Able to work both independently and as a member within a team environment
EEO Commitment
EEO Commitment
PowerSchool celebrates a diverse and inclusive workplace. PowerSchool is an equal opportunity employer and does not discriminate on the basis of race national origin gender gender identity sexual orientation protected veteran status disability age or other legally protected status. Our inclusive culture empowers PowerSchoolers to deliver the best results for our customers. We not only celebrate the diversity of our workforce we celebrate the diverse ways we work. If you have a disability and need an accommodation regarding our recruiting process please let us know by emailing
#LIPR1
Required Experience:
Unclear Seniority
Employment Type
Unclear
