Field Service Engineer
Field Service Engineer
Employer Active
Job Alert
You will be updated with latest job alerts via email
Share
Job Alert
You will be updated with latest job alerts via email
Job Description
Job Description Summary
As a Field Service Engineer for GE HealthCare you will be responsible for developing and maintaining strong relationships with both internal and external customers. You will drive customer satisfaction through service excellence installing maintaining and repairing electronic equipment in the Ultrasound and Patient Care Solutions modalities.GE HealthCare is a leading global medical technology and digital solutions innovator. Our mission is to improve lives in the moments that matter. Unlock your ambition turn ideas into worldchanging realities and join an organization where every voice makes a difference and every difference builds a healthier world.
tex
Job Description
Essential Responsibilities
Install equipment in a high quality professional manner with strong attention to detail in accordance with the company standards compliance standards and customer requirements.
Perform preventative maintenance in accordance with company standards compliance standards and customer requirements.
Make corrective repair calls in a timely manner aligned with customer contract requirements andrepair the equipment in accordance with company standards and directives and customerrequirements.
Ensure timely completion of Field Modification Instructions (FMIs).
Advise management when response time objectives cannot be met i.e. If there are two site visitsin relation to the same problem inform Senior Field Engineer (SFE).
The Field Service Engineer retains ownership of the problem until it is resolved.
The Field Service Engineer must keep the customer SFE and service delivery manager (SDM)informed on progress.
Keep management and commercial account managers fully aware of all developments in the installed base.
Manage time appropriately based on job urgency part availability and customer expectations.
Continuous learning mindset with the goal of proficiency in multiple modalities.
About You
Your communication skills will be pivotal to your success as will your problemsolving ability.You will be proud to represent GE Healthcare and be passionate about customer care. You have a natural curiosity and every interaction you have is to seek to understand.
You want to know the why and do this without judgement and keeping an open mind. We willexpect you to embody our Leadership Behaviours: to act with humility and build trust; lead withtransparency; deliver with focus and drive ownership always with unyielding integrity.You willbe mentored and supported as you navigate your new role in GE Healthcare however it iscritical that you are a selfstarter and can take initiative. Sometimes you just have to figurethings out and not be afraid to ask questions until you get to the right person or answer! Buildingtrust early will be essential and you will do this with your selfdiscipline around following upexecuting on tasks and doing what you say you will do.
Qualifications and Experience
Electronic/ Electrical Engineering Electronics Technician or equivalent electrical trade
Experience working on Ultrasound and LCS Medical Equipment is preferred
The role will have a strong focus on medical IT systems. Skills in TCP/IP WIFI andmedical networks is preferred.
Excellent verbal and written communication skills in local language as well as good command of English
Ability to synthesize complex issues and communicate in simple messages
Solid problemsolving skills (ability to manage and resolve conflict communicate issuesand propose solutions to both internal team members and external customers)
Excellent organizational and time management skills
The ability to travel across the Pacific Islands and NZ if required
Compliance with vaccination mandates is mandatory
A valid drivers license is a must
Our total rewards are designed to unlock your ambition by giving you the boost andflexibility you need to turn your ideas into worldchanging realities. Our salary andbenefits are everything youd expect from an organization with global strength and scaleand youll be surrounded by career opportunities in a culture that fosters carecollaboration and support.
Flexible working options and flexible hours
Competitive salary
5 weeks leave (ask about take 5
Generous leave & family policies
Long term career opportunities (locally and globally)
Generous discounts for goods & services via our employee benefits program (think travelentertainment & shopping! *This was recently rated as one of our employees favouritebenefits!
Women and indigenous candidates are strongly encouraged to apply. Please notethat to be considered for this position you must have unrestricted working rightsfor Australia and be prepared to undergo a background check which includes a police check. All GE HealthCare employees are required to be fully vaccinated for Covid19.
#LIBA1
#LIONSITE
#LIHYBRID
Employment Type
Full-Time
