Health Care Workforce Development Regional Manager Instructional Leadership
Health Care Workforce Development Regional Manager Instructional Leadership
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$ 80000 - 105000
1 Vacancy
Job Description
Description
The Regional Manager role provides a crucial link between Program Managers internal leadership team and external health system executive clients. Successful candidates for the role will ensure continuous client satisfaction with our programs and services deep integration of program across client sites engagement across direct reports and a strong ability to identify new opportunities for expansion of both Health Scholar programs and consulting services. Regional Managers are responsible for the supervision of several Program Managers who run the daytoday operations of COPE Health Scholar sites. Regional Managers possess ultimate accountability for the success of their client sites ensuring all client metrics are exceeded contributing to the overall success of program operations at all sites and providing an excellent program experience for all COPE Health Scholar participants.
To hear one of our Program Managers speak about the Health Scholar program in more detail you can watch a brief video produced by one of our hospital clients here: Status
Exempt
Salary Range
$80000$105000
Reports To
Director Workforce Operations
Direct Reports
Yes
Location
Onsite at Client Sites
Travel
Up to 60
Work Type
Regular
Schedule
Full Time
Position Description:
Client Relationships
- Oversee and manage the COPE Health Scholars Programs at multiple client sites 25 across geographic regions
- Monitor and support the achievement of performance metrics for assigned clients
- Manage direct reports identify areas of opportunities and support them with meeting role milestones
- Conduct quantitative and qualitative analyses on program metrics to effectively report service line impact to clients; build off of positive metrics to offer additional solutions to capitalize on client success
- Build and manage relationships with key hospital clients to ensure ongoing engagement success and retention of current programs and secure future growth opportunities
- Engage with COPE Health Solutions Account Principal and other team members to identify and pursue opportunities to add value to client through current program scope expansion program customization valuebased payment population health management or other services offered by our firm
- Ensure the timely and accurate delivery of account reports per service line and site specific cadence
Program Operations
- With a deep understanding of current operations and processes develop and drive initiatives to improve program operations recruitment training and client reporting
- Drive the development and implementation of value add metrics and special projects and support program manager with operationalizing client specific requests
- Support program manager in managing operations and directing student leadership support team
- Manage academic partnerships within assigned region(s) building relationships with college professors and other university staff. Attend conferences and workforce development meetings to support recruitment strategies as appropriate
- Ensure compliance with all local state and federal regulations client sitespecific policies and ethical standards
- Mitigate risk by responding to complaints or concerns from clients hospital staff and/or program participants. Concerns may range from HIPAA compliance background checks policy violations and more. Elevate high risk complaints or concerns to executive leadership demonstrating sound judgement in all cases
- Assist with the development of account/site budgets. Ensure financial reports are aligned with budget projections and identify variances with service line leadership and firm finance team
- Attend events focused on relevant health care industry updates to identify challenges and business development opportunities within the service line and communicate opportunities for consulting engagements
Internal Responsibilities
- Drive internal projects and operations for the COPE Health Scholar Service Line including tools to streamline program operations vendor relations information technology business development finance and other projects as assigned
- Oversee daily responsibilities for direct reports and serve as a key resource for program questions and concerns. Identify areas and assist in Program Manager ongoing training and professional development
- Take ownership of retention and growth for Program Managers under your supervision; demonstrate strong leadership skills in guiding and growing team and building strong relationships with team
- Assist in the development of proposals contracts business development pitches and all deliverables related to the service line. Ensure all proposed contracts and renewals are profitable and aligned with the firms strategic goals
- Support firm wide business development through activities such as writing articles speaking at industry events and building industry relationships and connections through networking
- Support firms strategic goals by leading divisional balanced scorecard process and associated internal initiatives
- Assist with driving business development efforts to grow and expand COPE Health Solutions workforce programs across the nation and lead new client site implementation as needed
- Ensure proper staffing across all client accounts aiding in the recruitment process and training all staff to develop and identify sources of talent for our open roles
- Assist with providing temporary operational coverage for client sites within your region that are experiencing staffing gaps
- Display sound judgement professionalism and strong conflictresolution skills
- Ensure all products presented are of professional quality
- Carry out all other responsibilities tasks and projects as assigned
Qualifications:
- Bachelors degree and 35 years of management experience. Masters degree preferred
- Demonstrated ability to lead and motivate high performing teams to deliver contract metrics to meet client contractual expectations
- Passion for student teaching mentoring and professional development
- Excellent interpersonal oral and written communication skills
- Experience reporting to executive level management
- Flexible with work hours and able to work outside of standard workweek hours including nights and weekends
- Ability to travel locally to each site approx. once per week
- Ability to travel to ourcorporate office in downtown Los Angeles as needed
- Excellent project management skills
- Strong data analytic skills
- Ability to work effectively on multiple projects in a fastpaced environment
- Proficient in Microsoft Office programs (Outlook Word Excel PowerPoint and Visio)
- Familiarity with Salesforce CRM Software preferred
Benefits:
As a firm passionate about health care were deeply committed to the health and wellness of our own team members. We offer comprehensive affordable insurance plans for our team and their families and a host of other unique benefits such as a yearly stipend for wellnessrelated activities and a paid parental leave program. You can learn more about our benefits offerings here: https://copehealthsolutions/careers/whycopehealthsolutions/.
What We Do:
To Apply:
https://copehealthsolutions/careers/openpositions/.
Required Experience:
Manager
Employment Type
Full Time
