Family Services Reception
Family Services Reception
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Job Description
Family Services Reception
About the Organization
AtRonald McDonald House Charities British Columbia and Yukon (RMH BC) weenvision a province where families stay close to their sick children. Today 2out of 3 Canadians live in a city or town without a childrens hospital. OurMission is to give sick children the healing power of being together withfamily.
Asa champion of familycentered care we enable access to childrens hospitals byproviding families with sick children accommodation meals and wellnessprograms that support their emotional and physical wellbeing.
In1983 the first RMH BC House opened its doors in Vancouver with a 13BedroomHouse and over the years with an increase in demand for this essentialservice construction of a new building was underway. In 2014 a 73bedroomHouse was unveiled on the grounds of BC Childrens Hospital along with a new2000 sq. ft. RMH Family Room in Surrey Memorial Hospital. As thesecondlargest House in Canada and one of the largest in the world RMH BC willcontinue to grow and meet the needs of families across BC and Yukon.
Our team is the backbone of ourorganizationserving our families supporting volunteers and donors andspreading awareness every single day.
About the Position
Our Family Services Team strives to provide exceptional service andfamily care in an often busy and fast paced environment. They will beresponsible for ensuring that all daily administrative functions areefficiently managed to provide a seamless experience for all families. Theideal candidate will have excellent communications skills strong attention todetail and previous experience in a front desk or medical office setting.
This is a parttime position requiring 34 shifts per week on a consistentschedule with shifts available from 2:30pm to 10:30pm.
- Organizeand execute all daily administrative duties as required in a timely manner.
- Supportadmissions reservation requests and referrals by hospital and families.
- Bookappointments for intake and maintain schedules.
- GeneralReception duties include answering and directing calls and emails sorting mailand receiving deliveries.
- Guestscreening and data collection including ensuring all patient information isrecorded accurately in guest family database.
- Ensurefamily intake and billing information is properly organized and filed.
- Participate in meetings as required and recordminutes for distribution as needed.
Job Specific Competencies and Skills
- Alignment with the mission andvalues of Ronald McDonald House BC and Yukon.
- Ability to represent the Housewith a polished positive and professional demeanor and attitude always.
- Commitment to workcollaboratively in a team environment with staff volunteers families donorsand the public.
- Well organized and able todevelop and document systems to ensure operational efficiencies.
- Ability to think creatively andproblem solve with a customer service focus.
- Ability to remain calm underpressure.Excellent written and verbalcommunication skills.
- Ability to work a flexibleschedule that includes evenings and weekends to best meet the needs of theorganization.
- Additional duties as required.
Experience and Educational Requirements
- Degree or diploma in relevant field
- 2 years experience in hospitality medical office or administrativefield
- Versatility and Proficiency with MS Office Suite and other software.
- Level 1 First Aid and CPR Certification
- Familiarity with property management/accommodation software an asset.
- SanyasTraining or Mental Health First Aid an asset.
Please visit our careers page to see more job opportunities.
Employment Type
Full Time
