Support Consultant
Support Consultant
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Job Description
Trintech is a multiawardwinning cloudbased Fintech provider and we are looking for an ambitious and selfmotivated Support Consultant to join our Enterprise team in EMEA. This will be a clientfacing role working with our Large Enterprise customers across the region. In this role you will troubleshoot problemsolve and identify issues and opportunities for product improvement.
We have a hybrid working schedule and require you to be in the London office twice a week.
WHAT YOULL DO
- Provide exemplary customer service by being prompt efficient and empathetic. Play a pivotal role in maintaining a positive customer relationship.
- Use your business analytical and product skills to understand customer issues and diagnose root cause and required corrective actions for 12 Trintech products.
- Assess customer business impact of reported problems and help resolve them as efficiently as possible.
- Ensure resolutions are provided within required customer time frames and business deadlines.
- Use SQL and database knowledge to write custom scripts to gather information and fix data issues
WHO YOU ARE
- Degree certification or relevant experience with Accounting and Finance or relevant field OR relevant client facing support experience.
- Solutions based mindset! A passion for problem solving and the ability to think critically under pressure.
At our core Trintechers stand committed to fostering a culture rooted in our core values Humble Empowered Reliable and Open. Together these values guide our actions define our identity and inspire us to continuously strive for excellence in everything we do.
Should you require (or need) accommodations throughout any stage of the recruitment process please provide your requirements to and we will work with you to accommodate your needs.
All qualified applicants will receive consideration for employment without regard to race color religion sex sexual orientation gender identity national origin disability or status as a protected veteran.
Required Experience:
Contract
Employment Type
Full-Time
