Branch Manager - Centralized Branch
Branch Manager - Centralized Branch
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Job Description
We are looking for a seasoned consumer finance professional to be our next Branch Manager. If you are someone who is looking to build meaningful relationships by leading a collaborative team where goal achievement and providing superior customer service are of the utmost importance then Mariner Finance is the organization for you. Apply to join our awardwinning service team today!
Position: Branch Manager Centralized Branch
Hours of Work:
Fulltime Exempt OnSite
40 hours a week during Monday Friday 8:00 AM 8:00 PM
Saturday hours required seasonally and as business needs require.
To the extent permitted by law the Company may in its sole discretion change the work schedule to address business needs. Work hours will depend on the business hours of the time zone serviced.
Supervisory Responsibility: Central Operations Representatives
In This Role You Will
Oversee a team of representatives responsible for supporting operations in assisting potential and current customers. Work directly with senior leadership to achieve KPIs and enhance operational effectiveness. Provide ongoing team training and mentorship to direct reports to ensure optimal performance and drive achievement of department goals. Lead by example with strong leadership skills a deep understanding of consumer lending regulations and a commitment to excellence in customer service.
Responsibilities and Essential Duties:
- Direct and oversee the daytoday operations of a team of representatives ensuring customer satisfaction and operational efficiency.
- Coordinate and manage daily work load:
- Obtain and compile all relevant documents to assist in the servicing of customer accounts.
- Audit accounts for training and coaching purposes.
- Review past reporting and propose future customer service capabilities on assigned topics.
- Coordinate customer service issues priorities requirements topics and concerns among Branch Enablement Representatives as well as senior management.
- Responsible for achieving all department KPIs:
- Analyze assigned portfolios determine trends and communicate results.
- Process prioritize coordinate and task customer engagement requirements and maintain metrics of activity relative to requirements.
- Administer facilitate and lead continuous training in areas such as best practices in customer communication sales and negotiation techniques compliance requirements and systems applications. Identify training needs from team feedback and performance for ongoing skill development.
- Review and analyze the performance of various procedures within the department and make recommendations for process improvement. Lead implementation of determined solutions.
- Maintain and update effective calendar and organization mechanisms to ensure compliance with all relevant laws.
- Strictly comply with applicable federal state and local laws and provisions of states in which Mariner operates.
- Expertly comprehend and execute all company policies and procedures including updates and ensure team acknowledges and applies related changes to policy and procedure.
- Stay up to date on industry standards and changes in relevant and applicable regulations.
- Collaborate with crossfunctional teams including risk management legal and operations to address customer servicerelated issues and opportunities. Participate in working groups conferences and meetings as required.
- Responsible for managerial matters such as performance appraisals and goal setting promotions salary recommendations and terminations in accordance with the company hiring process personnel policies and budget requirements.
- Promote the professional growth and development of team members by sharing knowledge mentoring and providing consistent actionable feedback.
- Execute implementation of short and longterm goals and plans which support the current and future needs of the business.
- Foster a collaborative and resultsoriented work environment promoting teamwork and accountability.
- May perform additional functions depending on market demand and staffing in order to provide consistent quality customer service.
Required Qualifications:
- High School diploma or equivalent.
- Five 5 years of experience in the consumer lending/financial industry in branch operations or in a similar role.
- Three 3 years of supervisory/teamlead experience coordinating multiple responsibilities and managing operations activities in call center or consumer lending environment.
- Advanced knowledge of consumer finance and relevant consumer protection provisions under federal and state law.
- Proficient in Microsoft Office programs including Microsoft Outlook.
- Experience with financial services software customer relationship management systems and electronic documentation systems.
- Excellent interpersonal skills necessary to communicate effectively verbally and in writing with customers third parties and all levels of company staff.
- Effective organization of calendars and schedules and ability to meet strict deadlines.
- Ability to work in a fastpaced environment; ability to multitask change direction effectively prioritize and meet deadlines with both local and remote staff.
- Highlymotivated selfstarter with strong work ethic exceptional attention to detail and ability to support multiple functions simultaneously.
Physical Demands:
While performing the duties of this job the employee is frequently required to sit for extended periods; reach with hands and arms; and talk or hear. The employee is occasionally required to move about. The employee must occasionally lift and/or move up to twenty 20 pounds. Specific vision abilities required by this job include close vision and the ability to adjust focus.
This job description is not designed to cover or contain a comprehensive listing of activities duties or responsibilities that are required of the employee. Duties responsibilities and activities may change or new ones may be assigned at any time or without notice.
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Compensation:Hourly rate is commensurate with skills and experience. This role is also eligible for a competitive incentive program based on individual and company performance.
Benefits:Mariner Finance offers comprehensive benefits to eligible employees including:
- Health Insurance Health Savings Account (HSA) with employer contributions if enrolled in a qualifying plan Flexible Spending Account (FSA) and Dependent Care FSA
- Vision Insurance
- Dental Insurance
- Companypaid Basic Life LongTerm Disability and AD&D Insurance
- Voluntary worksite benefits including Accident Critical Illness Hospital Indemnity ShortTerm Disability Supplemental Life and Supplemental AD&D Insurance
- 401(k) and Company Matching Contributions
- Paid Time Off fulltime employees may accrue a minimum of 120 hours per year
- 11 Paid Holidays
- FMLA
- Employee Assistance Program (EAP)
- Paid Parental Leave
- Referral Incentives
- Education Assistance Program
- Complimentary FIMC Membership Plan
- Access to industryspecific training programs
- Certain roles may qualify for additional benefits such as Relocation Assistance Debt Assistance Cell Phone Reimbursement and Travel/Auto Reimbursement.Contactfor additional information.
Benefits provided are consistent with applicable state laws and Company policies.Eligibility may vary based on fulltime or parttime status location or management level.
Mariner Finance LLC NMLS #166564
Other details
- Pay TypeSalary
Required Experience:
Manager
Employment Type
Full-Time
