Guest Service Agent
Guest Service Agent
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Job Description
We are seeking a friendly and professional Front Desk Agent to join our team! In this role you will be the first point of contact for our guests ensuring a seamless checkin and checkout experience while providing exceptional service.
Key Responsibilities:
- Greeting and assisting guests with checkins checkouts and reservations in a warm and efficient manner.
- Secure payments verify billing details and process adjustments as needed.
- Handle guest inquiries requests and concerns promptly and professionally.
- Provide accurate information about hotel services amenities and local attractions.
- Maintain highquality service standards to enhance guest satisfaction.
- Anticipate guest needs and implement creative solutions to exceed expectations.
- Uphold brand standards and company policies while ensuring a welcoming and wellorganized front desk environment.
Qualifications:
- A positive problemsolving mindset with a passion for guest satisfaction.
- Strong communication and interpersonal skills.
- Ability to multitask in a fastpaced environment.
- Experience in customer service or hospitality preferred.
- Proficiency in using hotel management software is a plus.
Benefits:
Peachtree Group provides a comprehensive benefits package including medical dental vision disability and life insurance. We also offer a generous 401(k) retirement match. To support worklife balance we provide Paid Holidays and Paid Time Off. Additional perks include access to our Employee Assistance Program and Fund.
If you thrive in a guestfocused role and enjoy delivering outstanding service wed love to have you on our team!
Required Experience:
Unclear Seniority
Employment Type
Full-Time
