Sales Center Manager
Sales Center Manager
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$ 75000 - 112100
1 Vacancy
Job Description
As a Redfin Sales Support Manager youll build and manage an exceptional real estate customer service and sales team whose goal is to inspire customers to work with a local agent to buy or sell a home. Sales Advisors are often the first interaction a customer has with Redfin and play a critical role in helping Redfin win. Reporting to the Senior Sales Center Manager youll grow and develop your team drive team performance and act as an escalation point for issues. In addition youll build or maintain your expertise with Redfin tools products and services.
This role is an opportunity to develop yourself as a real estate leader and people manager shaping the future of Redfin service and what it means to deliver the best experience in real estate.
Daytoday responsibilities:
Manage 12 teams of Sales Advisors our inside sales professionals who connect potential customers with Redfin real estate agents
Provide real estate guidance customer service and sales coaching and business expertise as needed
Onboard and train new team members on local business market characteristics and determine when new hires are ready to begin their workload
Shadow team members on the job to ensure best practices are being used and provide realtime troubleshooting for customerrelated issues
Manage your teams performance by using data and metrics to spot trends weaknesses and strengths among your team
Combine data/metrics with what you learn shadowing your team to identify and address issues
Reinforce and hold your teams accountable to Redfins current service offering
Conduct feedback sessions checkin processes performance improvement plans and reviews with guidance from HR and your manager
Qualifications:
Active real estate license required. Find out how to get one here: www.redfin/guides/howtobecomearealestateagent
Experience in leading and developing a team preferred
Knowledge of real estate transactions preferred
Ability to build relationships with all levels of management associates industry peers direct reports and clients
Familiarity with using metrics and data to assess performance
Excellent written and oral communication skills
Ability to multitask prioritize and manage time appropriately
Willingness to jump in and learn new technology and systems; familiarity with Google Workspace is a plus
Compensation:
Competitive compensation package including a base salary bonuses stock and 401(k)
Travel required:
Up to 10; additional travel may be required
Industryleading benefits including:
Three weeks of paid vacation plus paid parental leave sick leave and flex days
Choose from various fullfamily medical dental and vision plans with low outofpocket expenses
REALTOR association MLS dues and state license fees reimbursed
About Redfin:
Our mission is to redefine real estate in the consumers favor. As a fullservice brokerage with the mostvisited nationwide brokerage website we combine our own technology and real estate agents to make buying or selling a home faster easier and more efficient. We believe real estate can be betterfor customers for agents for everyone.
The compensation information below is provided in compliance with all applicable disclosure requirements.
Base Pay Range: $75000..00. Actual base pay will depend on varying circumstances including the position location individual qualifications market finances and other operational business needs. Compensation may also include bonuses and equity.We offer a generous benefits package including flexible vacation that supports the importance of time away from work for rest and relaxation 12 paid holidays paid parental leave sick leave (accrued at 1 hour for every 30 hours worked) medical dental and vision insurance benefits flexible spending account health savings account life and disability insurance fertility benefits Employee Assistance Programs and 401(k) employer match.Redfin is an equal opportunity employer committed to hiring a diverse workforce.
A diverse inclusive culture is vital to Redfins mission of making real estate better for people from all walks of life. Were proud that Redfin is a place where different points of view and backgrounds are encouraged and respected. We constantly strive to build a company that reflects the world around us based on our conviction that pursuing and developing talent of all types is the right way for a business to thrive over the long haul.
Redfin provides equal employment opportunities to all employees and applicants for employment and prohibit discrimination based on race color religion age sex national origin disability status genetics protected veteran status sexual orientation gender identity or expression and any other characteristic protected by applicable federal state or local law. If you need accommodation in the application or recruitment process because of a disability or special need please contact
Redfin encourages individuals with criminal record histories to apply for employment and considers such individuals for employment consistent with the requirements of any applicable fair chance acts including but not limited to the California San Francisco and Los Angeles County Fair Chance Acts. Philadelphia applicants can access a copy of Philadelphia Fair Criminal Records Screening Standards ordinance poster here.
Redfin accepts applications on an ongoing basis.
Required Experience:
Manager
Employment Type
Full-Time
