IT Infrastructure TechnicianEngineer
IT Infrastructure TechnicianEngineer
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$ 75000 - 100000
1 Vacancy
Job Description
- Healthcare 401K Vision Dental
- Career Advancement Opportunities
- Commissions
- Bonuses
- Lunch and Coffee
Engineers are expected to display good interpersonal skills as they will interact with colleagues executives and other customers facing roles. The Technician will possess the ability to problem solve at a high level provide exemplary customer service skills strong multitasking and organizational skills.
The Level III Technician works jointly with the sales to provide presales and postsales support including tasks such as discovery meetings site surveys proposals and presentations on technical assessments implementations and ongoing technical account management. The selected candidate will be resultsoriented selfmotivated energetic professional reliable and a team player
- Provide support of incoming requests to the service desk via telephone web portal and email to ensure courteous timely and effective resolution of enduser issues.
- Provisioning and system setup for new hires.
- Prioritize incidents and service requests according to defined processes to meet defined SLAs.
- Use remote tools and diagnostic utilities to aid in resolving support requests.
- Perform handson fixes at the desktop level when remote tools are not appropriate including hardware repairs delivery of peripherals or other fixes as determined.
- Installing and configuring hardware and software components throughout various network infrastructure devices.
- Install antivirus software and ensure virus definitions are up to date.
- Server administration via Active Directory File & Print services DNS DHCP.
- Network firewall and switch administration and maintenance.
- Perform preventative maintenance including checking and cleaning workstations printers and peripherals.
- Establishing good relationships with all departments and colleagues.
- College diploma or university degree in the field of Computer Science and/or 5 years equivalent work experience.
- Experience with desktop and server operating systems including Windows 7 Windows 10 Server 2008 Server 2012 Server 2016 and Mac OS.
- A Certification.
Our growth isnt measured in numbers its an investment in aligning with the best talent.
If you have a background and skillset for IT and a determined mindset to overcome any obstacle youll enjoy being part of TeamLogic IT. Our team exhibits a deepseated need to expand boundaries flex knowhow and resolve challenges with smart solutions. Thats a good thing since technology is always advancing creating an environment thats fastpaced and dynamic. When you work for a local office youre part of a bigger entity that fosters team collaboration among hundreds of technicians across North America.
Were Committed to a People First Culture
Our philosophy is to support small and mediumsized businesses across the country so they perform better grow faster and achieve more. As a result we are constantly providing our teams with the highest level of support training and career advancement opportunities in an industry that is constantly evolving.
This franchise is independently owned and operated by a franchisee. Your application will go directly to the franchisee and all hiring decisions will be made by the management of this franchisee. All inquiries about employment at this franchisee should be made directly to the franchise location and not to TeamLogic IT Corporate.
Required Experience:
IC
Employment Type
Full-Time
