Course Co-ordinator

Job Role: Course CoOrdinator

Location: Hybrid/Parc Nantgarw Cardiff

Salary: Circa 24500.00 per annum

Why do we want you

As a Course CoOrdinatorfor Astutispart of Wilmington plc you will be someone who thrives on creating exceptional customer experiences and has a talent for organisation and communication.

If youre passionate about delivering seamless postsales support managing client relationships and ensuring Health Safety and Environmental learners have everything they need from start to certification we want you on our team!

Please note: We shortlist all applicants who meet the essential role criteria and guarantee an interview for candidates with disabilities who meet these criteria. For reasonable adjustments or to apply under our interview guarantee scheme please use the contact details provided once you have clicked apply!

The role focuses on managing the postsales wraparound service encompassing tasks such as registrations and exam support. You will oversee a portfolio of clients/customers ensuring comprehensive and efficient postsales support at every stage.

Responsibilities:

Delivering on departmental Service Level Agreements including:

• Course Confirmations
• Liaising with customers on their pre course needs and delegate information
• Ensuring learners details are correctly uploaded to CRM in order to be registered to NEBOSH/IOSH/IEMA
• Ensuring course materials are provided in advance for each course
• Collating and sending attendance records and Course check feedback
• Collating progress reports for each client and leading on agreed client progress meetings (monthly/quarterly)

Additional responsibilities:

• Manage approximately 800000 in exam and extension bookings including 500000 in NEBOSH exams ensuring compliance with contractual guidelines and deadlines.

• Build proactive collaborative relationships with Sales Account Managers to deliver a highstandard wraparound service.

• Act as the primary contact for clients providing dedicated support from enrolment to certification and future course needs.

• Proactively assist unsuccessful learners with accessing extensions and resits.

• Advise clients on suitable courses payment options and convert inquiries into bookings to meet targets.

• Collaborate with the Head of Operations and Senior Course Coordinator to enhance the wraparound service and provide customer progress reports.

• Work with leadership to integrate technology and improve operational processes.

• Deliver exceptional customer service to external clients and internal teams at all times.

Whats the best thing about this role

The best thing about this role is making a real impact by supporting learners success and building strong client relationships in a dynamic rewarding environment.

Whats the most challenging thing about this role

Balancing multiple priorities such as managing client expectations meeting tight deadlines and ensuring every detail of the postsales process is flawlessly executed.

We always support colleagues to develop their skills but to be successful in this job you really do need to already be able to tick most of these boxes...

To be successful in this role you must have:

• Excellent understanding and working knowledge of all Microsoft packages.
• Customer focused and excellent telephone manner.
• Knowledge of principles and practise of sales.
• Excellent wordprocessing skills.
• Attention to detail accuracy.
• Ability to work on own initiative selfmotivated.
• Strong initiative and ability to work to tight deadlines and fluctuating workload.
• Excellent English skills both written / verbal.
• Team player in addition to ability to work unsupervised.
• Results focused.

To be successful in this role it would be great if you have:

• Previous experience working in a training company.

We know its not a skill but the successful candidate must have permission to work in the roles location by the start of their employment.

The Legal Bit!

The statements above are intended to describe the general nature and level of work performed by employees assigned to this role. Statements are not intended to be construed as an exhaustive list of all duties responsibilities and skills required for this position.

*Please note that this role may remain advertised until an offer of employment has been made.

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