Payment Dispute Resolution Specialist Carrier Services
Payment Dispute Resolution Specialist Carrier Services
Posted on :
07-04-2025
Employer Active
1 Vacancy
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Monthly Salary
Not Disclosed
Salary Not Disclosed
Vacancy
1 Vacancy
Posted on :
07-04-2025
Job Description
Amazon is building the earths best transportation and logistics business. Our people are builders working tirelessly to serve customers optimize Amazons global network and enable the success of our trusted partners. Within Amazon Transportation Services (ATS) the Carrier Services team plays a key role in supporting carrier partners who transport goods for Amazon. Our team resolves payment issues related to daily freight movements into and out of our North American fulfillment network. This is an exciting opportunity to join a high visibility team in the fastest growing new market in Amazons portfolio.
We are looking to hire an Accounts Payable Dispute Resolution Specialist to support the growth of our expanding Amazon Transportation Services network. In this role you will ensure timely and accurate resolution of payment disputes of our carrier partners while upholding Amazons commitment to exceptional customer service. You will work independently and as part of a team to investigate payment discrepancies reconcile paymentrelated disputes for our carriers and contribute to paymentrelated process improvements. Success in this role requires strong problemsolving skills attention to detail effective communication and the ability to deliver results in a fastpaced ambiguous environment.
Key job responsibilities
Resolve payment disputes for carrier partners by investigating claims and ensuring compliance with Amazons policies and SLA
Analyze payment discrepancies calculate adjustments and provide accurate resolution
Meet or exceed established daily resolutions goals and contribute to maintaining a seamless payment process
Prioritize and manage multiple cases while meeting deadlines
Track dispute resolution progress and maintain organized records of resolved dispute cases for reporting purposes
Communicate effectively with carrier partners to explain findings clarify payment details and resolve disputes professionally
Adapt to changing business needs by supporting payment initiatives managing adhoc tasks and contributing to special projects based on urgent team priorities
Contribute to process improvement efforts by identifying opportunities for greater efficiency accuracy and carrier satisfaction
High school or equivalent diploma
Knowledge of Excel at an intermediate level (e.g. pivot tables & charts multiple criteria lookups nested logical/IF formulas data cleansing array formulas etc.
Experience managing large data sets and utilizing to drive performance and process improvements
1 years of program management logistics operations supply chain transportation or equivalent experience
Bachelors degree
Experience with SQL
Amazon is committed to a diverse and inclusive workplace. Amazon is an equal opportunity employer and does not discriminate on the basis of race national origin gender gender identity sexual orientation protected veteran status disability age or other legally protected status.
Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process including support for the interview or onboarding process please visit for more information. If the country/region youre applying in isnt listed please contact your Recruiting Partner.
We are looking to hire an Accounts Payable Dispute Resolution Specialist to support the growth of our expanding Amazon Transportation Services network. In this role you will ensure timely and accurate resolution of payment disputes of our carrier partners while upholding Amazons commitment to exceptional customer service. You will work independently and as part of a team to investigate payment discrepancies reconcile paymentrelated disputes for our carriers and contribute to paymentrelated process improvements. Success in this role requires strong problemsolving skills attention to detail effective communication and the ability to deliver results in a fastpaced ambiguous environment.
Key job responsibilities
Resolve payment disputes for carrier partners by investigating claims and ensuring compliance with Amazons policies and SLA
Analyze payment discrepancies calculate adjustments and provide accurate resolution
Meet or exceed established daily resolutions goals and contribute to maintaining a seamless payment process
Prioritize and manage multiple cases while meeting deadlines
Track dispute resolution progress and maintain organized records of resolved dispute cases for reporting purposes
Communicate effectively with carrier partners to explain findings clarify payment details and resolve disputes professionally
Adapt to changing business needs by supporting payment initiatives managing adhoc tasks and contributing to special projects based on urgent team priorities
Contribute to process improvement efforts by identifying opportunities for greater efficiency accuracy and carrier satisfaction
High school or equivalent diploma
Knowledge of Excel at an intermediate level (e.g. pivot tables & charts multiple criteria lookups nested logical/IF formulas data cleansing array formulas etc.
Experience managing large data sets and utilizing to drive performance and process improvements
1 years of program management logistics operations supply chain transportation or equivalent experience
Bachelors degree
Experience with SQL
Amazon is committed to a diverse and inclusive workplace. Amazon is an equal opportunity employer and does not discriminate on the basis of race national origin gender gender identity sexual orientation protected veteran status disability age or other legally protected status.
Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process including support for the interview or onboarding process please visit for more information. If the country/region youre applying in isnt listed please contact your Recruiting Partner.
Required Experience:
Unclear Seniority
Employment Type
Full-Time
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