Executive IT Support Specialist
Executive IT Support Specialist
Posted on :
07-04-2025
Employer Active
1 Vacancy
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Monthly Salary
$ 80000 - 90000
Vacancy
1 Vacancy
Posted on :
07-04-2025
Job Description
The Executive IT Support Specialist role ensures the streamlined operation of the companys IT Support services across the organization with a focus on executive support in the corporate headquarters and for the Denver office management. This is a highvisibility support position for top executives requiring inoffice presence a minimum of 45 days a week when the executives are present. This individual will identify recommend implement and support technology solutions to identify and manage customer service trends procedures and controls for problem prevention customer support knowledgebase problem tracking and selfservice tools and to monitor and enhance productivity. Responsible for Tier I II and III hardware and software support. Provides technical advice guidance and informal training to internal customers. Troubleshoots and restores technical services and equipment by analyzing and diagnosing symptoms to identify and implement rootcause problem resolution. Responsible for the setup testing installation and administration of laptop computers handheld devices printers software and peripherals.
Additionally this role includes office management responsibilities for the Denver office including but not limited to ordering and stocking supplies managing deliveries/shipments coordinating onsite meetings and catering services. Our Executive IT Support Specialist works as both an individual and in a team setting openly shares information and is able to quickly establish and sustain professional relationships trust and credibility.
POSITION RESPONSIBILITIES
Responsibilities include but are not limited to:
Additionally this role includes office management responsibilities for the Denver office including but not limited to ordering and stocking supplies managing deliveries/shipments coordinating onsite meetings and catering services. Our Executive IT Support Specialist works as both an individual and in a team setting openly shares information and is able to quickly establish and sustain professional relationships trust and credibility.
POSITION RESPONSIBILITIES
Responsibilities include but are not limited to:
- Serve as a primary point of contact for all IT support issues requests and questions throughout organization
- Provide technology and office management support for executives including clevel at work and remote locations
- Manage daytoday office administration including inventory management ordering and stock supplies (paper snacks drinks etc) onsite meeting coordination including catering and delivery management
- Prepare and complete action plans implementing productivity quality and customerservice standards
- Complete audits identify customer service trends determine system improvements and implement changes
- Maintain and improve customer service quality and responsiveness by studying evaluating and redesigning processes establishing service metrics monitoring and analyzing results implementing changes
- Ensure consistently high levels of customer satisfaction at all levels within the company
- Establish and build relationships trust and credibility at all levels of the organization
- Configure test and install enduser technologies (e.g. laptop computers desk phones mobile devices (phonestablets) desktop software and printers)
- Provision and administer network security and services (e.g. Active Directory accounts passwords file shares and voicemail)
- Ensure all security policies and SarbanesOxley control procedures are adhered to
- ParticipateImplement technology projects
- Interact with outside service providers outsourcers and auditors
- Bachelors degree in Computer Science Engineering Technology Management or related discipline strongly preferred equivalent experience is acceptable
- 5 yearsof analytical problem solving enduser support within an Information Technology organization
- 3 yearsof experience supporting and communicating with Executive members of a corporate organization preferred
- A genuine passion to deliver a highlevel of customer service and quality is required
- Excellent oral and written communication skills
- Extensive knowledge of enduser computing technologies including laptop computers Microsoft Windows 10/11 Microsoft 365 Microsoft Windows Server / EntraID iOS handhelds Zoom Microsoft Teams (including Teams phone) Poly (formerly Polycom) Video Conferencing systems
- Base Salary (based upon and subject to candidate experience): $80000 $90000 plus generous cash incentives
Required Experience:
Manager
Employment Type
Full-Time
Key Skills
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