Account Director - QSR and Hospitality

Mood Media is the worlds leading experiential media company optimizing onpremise retail customer experience and driving significant value for businesses and brands worldwide. With the most comprehensive suite of fully integrated solutions Mood leverages advanced digital technology curated and original creative content and design expertise to make every shopping and guest experience more personal and engaging. Serving more than 500000 customer locations in over 140 countries Mood reaches 165 million consumers each day.

General Summary:

The Account Director is a part of the Global Account Management team and is accountable for client satisfaction and all aspects of the total client relationship and experience with Mood as well as executing upon the companys strategies and initiatives. The Franchise Account Director will have a vertical focused portfolio of enterprise or midmarket size franchise brands franchise owners private owners etc. He/she will focus on revenue growth and retention through developing and deepening relationships developing and conveying value and ensuring client satisfaction through Mood strategies as well as daytoday engagement. The role requires vertical trend analysis strategy development critical fastpaced thinking exceptional communication skills and the ability to build/lead and manage internal and external relationships. Approximately 75 of the time will be devoted to managing client relationships cross sell / up sell Mood solutions program performance activities and marketing strategy and . Approximately 25 of your time will be devoted to developing and executing client satisfaction tactics and strategies.

Essential Job Functions and Responsibilities:

Fully accountable for a set portfolio of accounts associated to a particular vertical

Build and maintain relationships with our clients that lead to the highest levels of customer satisfaction and retention as well as new business opportunities for both the client and Mood

Actively manage the client on a daytoday basis keep them informed engaged and satisfied

Understand each clients needs and goals and be able to match those needs to Mood products and services through upgrades up selling recontracting and additional Mood services

Required to oversee and ensure all downstream responsible parties (i.e. administration operations etc. have all the necessary details to fulfill their obligations for new locations recontracts cancellations closures etc.

Educate clients on the benefits of Mood products and services and the integrated capabilities of the company through the compelling articulation of our business model and value proposition

Collaborate with management to customize account plans for each client outlining service delivery and revenue growth strategies

Maintain and publish a quarterly portfolio health review for management to have clear visibility into the success and risk of the portfolio and accounts therein

Detailed and required use of CRM tool to produce portfolio management reporting pipeline forecasting and potential churn of clients

Responsible for assigned quota attainment for RMR E&L and Churn KPIs

Find and close new revenue opportunities within an existing client base collaborate with subject matter experts to maximize upsell/ cross sell opportunities with best practice point of view

Provide client feedback back into solution development and COE organizations to keep the voice of the client at the center of the development process.

Other duties responsibilities and special projects as assigned.

Required Travel:

If the job requires overnight travel what percentage of time is spent away from home base Up to 25

Essential Job Qualifications:

College degree 4year) or equivalent

3 years to 5 years experience

Knowledge/Skills/Abilities

4 years of proven account management experience at an enterprise/midmarket level

Demonstrated history of consistent client retention and building of existing client base

High level of professionalism and ability to communicate at all levels of the client organization

Ability to write and execute business plans

Ability to solve problems quickly and effectively

Ability to utilize creative skills effectively

Superior organizational skills

Advanced written and verbal communication skills

Prefer experience with medium sized and Fortune 500 businesses

For further information about Mood Media please visit www.moodmedia.

Mood Media is an Equal Opportunity Employer M/F/Disability/Veteran