IT Support Service Desk- Senior Analyst
IT Support Service Desk- Senior Analyst
Posted on :
07-04-2025
Employer Active
1 Vacancy
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Job Description
Since our launch in 2015 weve lent over 10bn to ambitious entrepreneurs up and down the UK. Thats led to the creation of over 40000 new jobs and over 29000 new homes.
This is a fantastic opportunity to join a fastpaced growing bank with a reputation for doing things differently. We dont want another cog in the machine were looking for selfstarters and bold thinkers who want to pave their own career.
In a nutshell this exciting and highperforming role as an IT Support Service Desk Team Leader you will be responsible for overseeing the daily operations of the IT support team based in India ensuring that the service level agreements are met and that customer satisfaction is high. You will also be involved in creating and updating knowledge base articles setting the weekly schedule for the team and leading daily service stand up calls to monitor the progress and resolve any issues.
Are you ready to step up to the challenge
Job Responsibilities:
- Responsibilities
- Provide technical support: Address and resolve technical issues reported by users via tickets or inperson ensuring timely resolution to minimise downtime. Troubleshoot hardware and software: Diagnose and resolve issues related to computer hardware software peripherals and network connectivity.
- User account management: Create modify and manage user accounts and permissions in various systems and applications
- Customer service: Provide exceptional customer service ensuring users are kept informed of the status of their issues and requests.
- Knowledge base maintenance: Contribute to the creation and maintenance of technical documentation and knowledge base articles for common issues and solutions.
- Training and support: Assist in the training of users on the use of hardware software and IT processes.
- Continuous improvement: Identify opportunities for process improvements and contribute to the development of best practices.
Desired skillsets:
- Experience: Minimum 710 years of experience in a service desk or IT support role.
- Technical skills: Strong knowledge of Windows and Mac operating systems Microsoft Office Suite and common IT hardware and software.
- Problemsolving skills: Demonstrated ability to diagnose and resolve technical issues effectively and efficiently.
- Communication skills: Excellent verbal and written communication skills with the ability to explain technical concepts to nontechnical users.
- Customer service orientation: A strong commitment to providing exceptional customer service and support.
- Teamwork: Ability to work collaboratively with other team members and departments.
- Certifications: Relevant certifications such as ITIL or Microsoft certifications are a plus.
- Availability: Able to work flexible 24/7 shifts including evenings and weekends.
0 0 a year
About Us
Were OakNorth Bank and we embolden entrepreneurs to realise their ambitions understand their markets and apply data intelligence to everyday decisions to scale successfully at pace.
Banking should be barrierfree. Its a belief at our very core inspired by our entrepreneurial spirit driven by the unmet financial needs of millions and delivered by our datadriven tools.
And for those who love helping businesses thrive Our savings accounts help diversify the high street and create new jobs all while earning savers some of the highest interest on the market.
But we go beyond finance to empower our people encourage professional growth and create an environment where everyone can thrive. We strive to create an inclusive and diverse workplace where people can be themselves and succeed.
Our story
OakNorth Bank was built on the foundations of frustrations with oldschool banking. In 2005 when our founders tried to get capital for their data analytics company the computer said no. Unfortunately all major banks in the UK were using the same computer and it was broken.
Why was it so difficult for a profitable business with impressive cashflow retained clients and clear commercial success to get a loan
The industry was backwardlooking and too focused on historic financials rather than future potential.
So what if there was a bank founded by entrepreneurs for entrepreneurs One that offered a dramatically better borrowing experience for businesses
No more what ifs OakNorth Bank exists.
For more information regarding our Privacy Policy and practices please visit:https://oaknorth/legal/privacynotice/employeesandvisitors/
Required Experience:
Senior IC
Employment Type
Full-Time
Key Skills
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