Office ManagerReceptionist

The Office Manager/Receptionist is responsible for assisting with the operations and traffic flow at the Catholic
Charities headquarters office building. This involves acting as the liaison for building maintenance issues and
being the initial interaction point for Catholic Charities programs. This position will greet visitors assess initial
needs disseminate information and deliver exceptional customer service assistance. This position will answer
questions received in person and by telephone regarding the various Catholic Charities programs and give
out referral information as needed. This position also serves as the point of contact for maintenance vendors
that come onsite and helps identify maintenance and cleaning needs and areas for improvement.

Salary: $28.84 per hour

Location: On site 5 days a week

Receptionist Duties:
Answer questions and give referrals for incoming/outgoing calls walkins and emails every day.
o Entails answering calls and fielding them accordingly addressing visitor questions and needs
and providing an overall welcoming environment.
Provide referrals and respond in a timely manner to inquiries.
Receive mail and packages; assist with sending mail and packages as needed.
Taking and delivering messages to staff.
Maintain and update resource referral information in database.
Enter and track data related to incoming calls walkins and emails into client services database.
Facility and Operations Duties:
Coordinate with building management for repairs and maintenance; acting as point of contact for
vendors onsite for repairs.
Assist with identifying needed repairs or cleaning and areas of possible improvement.
Ensure a safe and secure office environment.
Other duties as assigned.
Nothing in this job description restricts managements right to assign or reassign duties and
responsibilities to this job at any time.
JOB TITLE: Office Manager/Receptionist DATE: 12/6/2023
PROGRAM / DEPT:
Administrative Office Housing Support
Services REPORTS TO: Asst Deputy Director
DIVISION: Administration
SUPERVISOR OR
MANAGER: No
STATUS: Full Time 40 hours per week) FLSA STATUS: NonExempt
NONUNION
or UNION: NonUnion
UNION
CLASSIFICATION: N/A
UNION
TITLE: Administrative Assistant II
PROGRAM & POSITION SUMMARY
ESSENTIAL DUTIES & RESPONSIBILITIES

Job Description Continued

To perform this job successfully an individual must be able to perform each essential duty satisfactorily. The
requirements listed below are representative of the knowledge skill and/or ability required. Reasonable
accommodation may be made to enable individuals with disabilities to perform the essential functions.
Education & Experience:
High School diploma or GED plus two years of experience preferred. (Equivalent education and
experience demonstrating the ability to perform the job may be considered.
Experience with San Francisco housing resources and public benefits.
Experience working with persons in crisis.
Knowledge Skills & Abilities:
Spanish language proficiency required.
Possess strong time management and prioritization skills.
Thorough knowledge of San Francisco Service Providers (e.g. substance abuse housing
financial assistance government entitlement programs and money management services)
preferred.
Excellent interpersonal and communication skills.
Able to listen actively and communicate effectively with individuals and groups and be
sensitive to the client population organize own work and followthrough independently.
Highly organized with attention to detail
Excel at teamwork and cooperation.
Client Oriented.
Possess problemsolving and decisionmaking skills.
Skill in using personal computers and a variety of software applications.
Committed to organizational impact.
Ability to work independently work on multiple projects simultaneously and effectively as
well as part of the interdepartmental team.
Ability to thrive within a fastpaced resultsdriven environment and work on multiple
projects simultaneously and effectively.
Demonstrates the necessary attitudes knowledge and skills to deliver culturally competent services
and work effectively in crosscultural situations.
Clearances Required Prior to the First Day of Employment:
Fingerprinting
Clearance: Required
TB Screening
Negative Tuberculosis Test: N/A
First Aid
Certificate: N/A
The physical demands described here are representative of those that must be met by an employee to
successfully perform the essential functions of this job. Reasonable accommodation may be made to enable
individuals with disabilities to perform the essential functions.
Occasional Bending standing stooping kneeling reaching twisting and walking.
Occasional Lifting pushing and pulling.
Frequent Repetitive motions: Making substantial movements (motions) of the wrists hands and/or
fingers.
QUALIFICATIONS

PHYSICAL REQUIREMENTS

Sedentary work: Exerting up to 10 pounds of force occasionally and/or a negligible amount of force
frequently or constantly to lift carry push pull or otherwise move objects including the human body.
Sedentary work involves sitting most of the time.
The worker is required to have close visual acuity to perform an activity such as: preparing and analyzing
data and figures; transcribing; viewing a computer terminal; and extensive reading.
Driving is not required for this position.
If driving a car is required for the position incumbent must have a valid California drivers license and be able
to provide proof of DMV record and personal insurance (if required.
The work environment characteristics described here are representative of those an employee encounters while
performing the essential functions of this job. Reasonable accommodations may be made to enable individuals
with disabilities to perform the essential functions.
May include contact with clients with mental health issues who demonstrate behaviors such as use of
profanity shouting running away self harm and violence.
The worker is occasionally exposed to perfume or scents in personal care products used by employees
clients and visitors.
Noise level in work environment is usually moderate in accordance with typical office environment.
The work environment includes traveling using various modes of transportation.
DISCLAIMER: The above statements are intended to describe the general nature and level of work being
performed by people assigned to this classification. They are not to be construed as an exhaustive list of all
responsibilities duties and skills required of personnel so classified. All personnel may be required to perform
duties outside of their normal responsibilities from time to time as needed.
CATHOLIC CHARITIES IS AN EQUAL EMPLOYMENT OPPORTUNITY EMPLOYER and is committed to providing equal
employment without regard to race color creed religion national origin ancestry age sex sexual orientation
gender identity legal domicile status veteran status disability or AIDS/HIV status or any other characteristic
protected under federal or state law.
Pursuant to the San Francisco Fair Chance Ordinance we will consider for employment qualified applicants with arrest and conviction records

Required Experience:

IC