Client Support Consultant

As a leading financial services and healthcare technology company based on revenue SS&C is headquartered in Windsor Connecticut and has 27000 employees in 35 countries. Some 20000 financial services and healthcare organizations from the worlds largest companies to small and midmarket firms rely on SS&C for expertise scale and technology.

Job Description

Client Support Consultant (CSC)

Locations: Chicago IL / Evansville IN / Boston MA / San Francisco CA / Atlanta GA Hybrid

Get To Know Us:

As part of the global CX team this role will focus on the support of SS&C clients who use Skyline to manage and measure their business operations. Qualified candidates will have experience with commercial and residential property management specifically general ledger accounting and operational workflows. While you will be working with other experienced SMEs you will have a proven track record of providing exceptional support in a demanding client environment. Successful client outcomes will be measured by client satisfaction as well as meeting and exceeding case closure metrics.

Why You Will Love It Here!

• Flexibility: Hybrid Work Model and Business Casual Dress Code including jeans
• Your Future: 401k Matching Program Professional Development Reimbursement
• Work/Life Balance: Flexible Personal/Vacation Time Off Sick Leave Paid Holidays
• Your Wellbeing: Medical Dental Vision Employee Assistance Program Parental Leave
• Diversity & Inclusion: Committed to Welcoming Celebrating and Thriving on Diversity
• Training: HandsOn TeamCustomized including SS&C University
• Extra Perks: Discounts on fitness clubs travel and more!

What You Will Get To Do:

The CSC Skyline is responsible for providing product support to the global client base. They will respond to Skyline product queries enquiries and issues raised by clients and provide resolutions to cases received via telephone and on line enquiries via our client portal. They are responsible for incident management active management of the client case queue and the creation of how to documents to better educate clients on our products.

The CSC Skyline will collaborate with their colleagues and senior members of the team both within the group and with other internal business areas to ensure that client satisfaction is maintained at the highest possible level. This individual will be responsible for increasing the quantity and quality of the I&IM Service Centre Portal knowledge base through active authoring of articles.

Essential DaytoDay Responsibilities

• investigate and resolve client incidents and problems; actively manage client case queue
• Provide direct phone support to clients when required log and classify all issues and requests in the call tracking database
• Continually work to deepen product and industry knowledge
• Manage the case resolution process for clients by following defined procedures and ensuring cases are resolved within target response times
• Exchange and share knowledge with the team to maximize knowledge and the effectiveness
• Identify and escalate problems affecting a number of clients or influencing the timely resolution of one clients enquiry
• Contribute to the How to Knowledge Base by authoring required volume of materials of highquality and accuracy with close attention to detail

What You Will Bring:

• 3 5 years providing support on a property management software product
• 3 5 years providing client support and solving client issues
• Strong general ledger accounting skills
• Strong technical skills specifically the ability to write SQL on an MS SQL platform
• An understanding of the residential and commercial real estate industry
• Ability to troubleshoot details while maintaining the big picture view
• Ability to manage high pressure client situations and build trust with the clients.
• Ability to synthesize and communicate complex technical issues to nontechnical audiences
• Ability to communicate well with both internal and external audiences using excellent interpersonal client management and communications skills
• General knowledge of hardware and software technologies related toCompanys products
• Selfmotivated Find a way to get it done attitude
• Outstanding time management skills and attention to details

Education

• Bachelors degree in Business Finance Accounting or equivalent.

Experience Preferred

• Certified Property Manager or CPA
• Experience with Property Management Software
• Mutual Fund Accounting and strong knowledge of general ledger processing will be considered.

We encourage applications from people of all backgrounds to enable us to bring diverse perspectives to our thinking and conversation. Its important to us that we strive to have a workforce that is diverse in the widest sense.

Thank you for your interest in SS&C! If applicable to further explore this opportunity please apply directly with us through our Careers page on our corporate website @ explicitly requested or approached by SS&C Technologies Inc. or any of its affiliated companies the company will not accept unsolicited resumes from headhunters recruitment agencies or feebased recruitment services.