Director Account Management
Director Account Management
Posted on :
07-04-2025
Employer Active
1 Vacancy
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Monthly Salary
Not Disclosed
Salary Not Disclosed
Vacancy
1 Vacancy
Posted on :
07-04-2025
Job Description
Be Part of Our Next Chapter
For over almost 60 years our solutions have enabled impactful connections between some of the worlds leading brands and their customers. And while weve already done a lot of work were proud of were just getting started!
Coates Group has the values of a familyowned business and the innovative spirit of a startup both which fuel our purpose Creating Connections. Empowering Partnerships. Always Evolving. Through hard work dedication and creativity weve become industry leaders who have won awards and set records while remaining focused on continual growth and evolution. We are a 2x Australia Good Design Award winner and successfully completed the largest hardware deployment in Quick Service Restaurant history.
We are curious charismatic authentic and we value and leverage the diversity of our crew. We are imaginers kindness enthusiasts experts creators thinkers challengers collaborators and overachievers. And together as a Crew we are revolutionizing the way the worlds leading brands leverage technology to drive the best customer experiences.
The Director of Account Management is responsible for nurturing client relationships driving account growth and ensuring the successful of projects within the Quick Service Restaurant (QSR) and Content Management sectors. As a strategic leader you will serve as the primary client contact leveraging your expertise in our products and solutions to align with client objectives while driving revenue and operational success.
Key Responsibilities:
- Client Leadership: Build and maintain strong strategic relationships with clients ensuring their business objectives align with our offerings.
- Technology Expertise: Become a subject matter expert in our digital solutions staying updated on industry advancements to provide innovative recommendations.
- Account Growth & Revenue Generation: Identify expansion opportunities within accounts upselling and crossselling solutions to drive business growth.
- Project Oversight: Manage client projects from inception to collaborating with internal teams to ensure seamless delivery.
- Consultative Selling: Address client challenges with tailored solutions demonstrating a deep understanding of their industry and business needs.
- Market & Industry Insight: Stay informed on market trends competitor strategies and emerging technologies to position our services competitively.
- Reporting & Forecasting: Maintain accurate records of client interactions sales performance and pipeline forecasts for strategic decisionmaking.
- Negotiation & Advocacy: Lead contract negotiations to secure mutually beneficial agreements while championing the clients needs within the organization.
Qualifications & Experience:
- Bachelors degree required.
- 7 years of experience in account management consulting or client engagement within SaaS digital transformation hardware sales or digital content development.
- Proven success managing multiple projects and engaging Csuite clients.
- Strong organizational analytical and problemsolving skills.
- Experience in highcomplexity implementation projects including agile or scrum methodologies.
- Ability to lead teams and drive accountability in a fastpaced environment.
Core Competencies:
- Stakeholder Engagement: Influence internal and external stakeholders to drive success.
- Contract Negotiation: Draft review and negotiate agreements effectively.
- Strategic Thinking: Align sales strategies with business growth objectives.
- Collaboration: Work crossfunctionally with product technology deployment and support teams.
- DataDriven DecisionMaking: Utilize CRM tools and analytics for insights and forecasting.
- Conflict Resolution: Navigate and resolve client and project challenges efficiently.
- Financial Acumen: Understand pricing strategies and financial impact.
About Coates
We are industry leaders who have won awards and set records. We are a 2x Australia Good Design Award winner and we successfully completed the largest hardware deployment in Quick Service Restaurant history.
We are industry leaders who have won awards and set records. We are a 2x Australia Good Design Award winner and we successfully completed the largest hardware deployment in Quick Service Restaurant history.
We are led by a forwardthinking CEO who has demonstrated a true passion for people and making Coates a place where people genuinely enjoy working. Our growth plans enable a focus on providing rapid career advancement opportunities for our talent.
Together we are creators allowing us to make our purpose a reality to create immersive brand experiences for everyone.
Join a Crew that Cares
Be part of a global team of talented ambitious creative people that value integrity individuality and inclusivity. (Ask us about our Equality Empowerment Initiatives).
The benefits include an annual market competitive bonus program and our Thrive Program which includes a suite of flexible work options because were strong believers that you should never miss an important life or work moment. Thrive also provides dedicated time to prioritize our health and wellbeing (think virtual Yoga or meditation sessions) a Global Wellness paid day off to recharge as well as a Give Back Day to allow our Crew an opportunity to make an impact in the community.
Be inspired To Be More
We skip the red tape and aim to always stay nimble. Were proud of where weve been and are energized by where were going. We encourage ideas and perspectives because we know the more we have the better we are. We work hard but have fun along the way. We push the boundaries but keep it real and authentic. We believe in the values that got us here are the ones that will continue to lead us forward. We are excited by what weve accomplished but know the best is yet to come.
Coates Group is an Equal Opportunity Employer and does not discriminate on the basis of race color creed national or ethnic origin gender religion disability age political affiliation or belief disabled veteran veteran of the Vietnam Era or citizenship status (except in those special circumstances permitted or mandated by law).
Required Experience:
Director
Employment Type
Full-Time
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