Automotive Service Manager
Automotive Service Manager
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Not Disclosed
Salary Not Disclosed
1 Vacancy
Job Description
A service manager manages the service department team and handles customer service interactions reports and repairs. The service manager ensures excellent customer service maintains strong relationships with customers and thirdparty vendors and ensures repeat customers
Job Responsibilities:
- Delegating and directing service tasks monitoring the progress of current projects and managing service team members to ensure the teams objectives and sales goals are met.
- Handling customer complaints or concerns quickly and professionally to maintain good customer relationships and ensure repeat customers.
- Assisting with or performing administrative tasks such as managing and updating invoices processing new orders and tracking inventory.
- Monitor flow of internal and customer paid ROs
- Ensure efficient use of shop time
- Determine and recommend needed maintenance based on age mileage and vehicle history
- Prepare complete and accurate estimates of cost for labor and parts
- Establish followup time
- Monitor the progress of each vehicle throughout the day updating customers frequently
- Verify that final invoice reconciles with work performed on the repair order
- Explain all completed work and charges to customers
Job Requirements:
- Minimum of 34 years of experience in a service manager role
- Ability to work hard with limited supervision
- Must be able to manage in a fastpaced work environment
- Knowledge of automobiles
- Positive attitude
- Highvolume mentality
Job Type: Fulltime
Job Type: Fulltime
Day range:
- Monday to Friday
- Weekends as needed
License/Certification:
- Drivers License (Required)
Required Experience:
Manager
Employment Type
Full-Time
