IT Systems Specialist

JOB SUMMARY:

An IT Systems Specialist shares responsibility with the other members of the Technical Services Team for the ongoing administration of all district network systems. The work requires a high level of technical and analytical skill and includes the development and maintenance of related IT solutions. The work is accomplished in direct consultation with other members of the Technical Services Team in particular the Information Technology Supervisor Information Technology Manager and on occasion with other departments.

The work involves the installation administration and maintenance of all district network systems and related computer equipment. The Technical Services team will decide collectively on the division of the existing workload based on areas of expertise. Each IT Systems Specialist will be responsible for maintaining user network access. Work also involves as necessary the installation maintenance and repair of various related networking equipment and computer hardware.

An IT Systems Specialist must be able to function effectively in often stressful and sometimes urgent situations without supervision or direction and must have a demonstrated ability to know when to request assistance from other members of the Technical Services team as well as other tech support contacts and services.

It is understood that an IT Systems Specialist because of the high level of access to confidential and personal information will maintain the highest level of confidentiality in all activities.

The position is open for bid from *current* CUPE employees *only* & external applicants.:

POSITION : This position is permanent.
HOURS OF WORK : 40Hrs/wk: Twelvemonth position.
WAGE RATE : As per C.U.P.E Local 4165 Agreement $33.82

QUALIFICATIONS REQUIRED:

• Grade 12 plus Microsoft certification or equivalent training and experience.
• Demonstrated competency in the fundamentals of network planning mobile devices installation administration and maintenance.
  
• Minimum 2 years experience in a similar position or demonstrated equivalency
• Minimum of two years demonstrated successful experience in one or more of the current district standard network operating systems.
• Valid Class 5 drivers license
• Training or experience with Citrix would be anasset.

MUST HAVE THE ABILITY TO:

• Minimum 2 years experience in f networking environments
  
• Advanced knowledge of Windows operating systems and IOS.
• Strong analytical skills are required to assess computer network or softwarerelated problems and devise solutions often with urgent need.
• Strong independently motivated study skills essential not only for keeping up with a constantly changing field but also for identifying solutions to current and future needs.
• Strong team player with good project planningskills.
• Excellent troubleshooting skills plus a demonstrated ability to make decisions and take action quickly and decisively in both independent and team endeavours.
• Future thinker who likes the challenges of new and changing technologies and keeps focus on longterm vision.
• Dedicatedtocustomerservicecomplementedby stronginterpersonaland communication skills.
• Ability to plan work schedules and set work priorities in alignment with district goals and standards.
• Adaptable lifelong learner.
• Good organizational and administrative skills.
• Is trustworthy a selfstarter and an independent worker. Has proven ability to function well and work consistently without direction or supervision in often stressful and sometimes urgent situations.
• Is prepared to travel throughout the district on an ongoing and asneeded basis.

RESPONSIBILITIES AND DUTIES:

• Responsible for the daytoday monitoring maintenance backup and documenting of all district network functions and activities in their assigned zones/areas as well as other zones/areas e.g. when covering for absent colleagues.
• Responsible for maintaining continuity in assigned specialty areas such as firewall web server and software licensing.
• Responsible for work schedule and time/resource management.
• Works with other IT Systems Specialists to plan and assign team level work to provide direction to each other and to check work in progress and upon completion.
• Technical contact for all assigned schools and other zonal facilities.
• Responsible for zonal hardware and software assessment recommendation and purchasing.
• As a member of the Technical Services Team researches designated and shared business systems operations and data needs and makes recommendations for deployment of automated/technical solutions.
• Collectively with other team members responsible for needs assessment for new district hardware placement and distribution.
• In response to both important and urgent requests for assistance from network users sets job priorities according to departmental standards then troubleshoots issues accordingly and records significant related data in appropriate departmental tracking formats.
• In consultation with various district administrators and network users designs and plans specific networkrelated or other projects and presents these to the full department for approval to implement.
• Relies on facts and relevant information rather than personal bias or opinion to make good systems management decisions.
• Sets up installs configures and as required upgrades assigned networks in conjunction with the rest of the team or as part of a specific project.
• Performs diagnostic and repair services on various network and computer hardware as required.
• Other related duties as assigned.

To be considered for the position all applications must be submitted through Make Future. Applications should include a cover letter resume certificates and at least three 3 professional references preferably from current supervisors. It is the applicants responsibility to provide details of their qualifications when applying for positions. Please include copies of all relevant certificates or diplomas.

The successful applicant will be subject to the terms of the Criminal Records Review Act. Only shortlisted candidates will be contacted.

For more information about this posting please contact Amanda Skene HR Coordinator.