Business Analyst - Repair EU AMS
Business Analyst - Repair EU AMS
Posted on :
07-04-2025
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1 Vacancy
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Job Description
Are you passionate about datadriven decision making and process improvement Were looking for a detailoriented Business Analyst to join our After Market Services (AMS) team. This position offers excellent exposure across business operational and technical teams as you develop your analytical and business skills.
The After Market Services (AMS) team is on a mission to achieve three zeros: Zero Defects for Customers Zero Cost of Returns and Zero Waste. Our repair business is crucial in giving products a second life supporting both our zero cost and zero waste goals. As a Business Analyst youll support our repair operations by providing datadriven insights and helping drive process improvements. Youll collaborate with stakeholders across Europe to analyse our repair programs and operational efficiency metrics. Youll help analyze and improve how we repair and resell customer returns maximizing recovery value while supporting Amazons sustainability goals. Youll learn to turn data into actionable insights while supporting Amazons sustainability commitments.
Key job responsibilities
Translate strategic questions into actionable projects and deepdives owning implementation endtoend
Create and maintain performance metrics dashboards for repair operations
Design scalable plans for longterm strategic opportunities
Own crossfunctional projects and prepare datadriven recommendations
A day in the life
As a Business Analyst in AMS Repair Operations you might find yourself:
Pulling and analyzing daily repair performance metrics to identify trends
Creating weekly dashboards to track repair success rates and processing times
Collaborating with repair vendors to gather data for operational reports
Supporting team meetings with data insights on repair volumes and repair costs
Working with colleagues to investigate variances in repair performance
Maintaining tracking tools to monitor repair inventory flow
About the team
Youll join the EU After Market Services team focusing on our repair business. Were dedicated to maximizing value recovery while supporting Amazons sustainability goals. Youll be part of a team thats reinventing the future of returns and repairs working to delight customers reduce returns and maximize resale
Translate strategic questions into actionable projects and deepdives owning implementation endtoend
Create and maintain performance metrics dashboards for repair operations
Identifying trends and patterns in repair data to inform operational decisions
Own crossfunctional projects and prepare datadriven recommendations
Experience in Retail Transport or Operations
Advanced SQL skills
Experience with Python R or other scripting languages
Experience communicating across all levels of management peers and partners
Amazon is an equal opportunities employer. We believe passionately that employing a diverse workforce is central to our success. We make recruiting decisions based on your experience and skills. We value your passion to discover invent simplify and build. Protecting your privacy and the security of your data is a longstanding top priority for Amazon. Please consult our Privacy Notice to know more about how we collect use and transfer the personal data of our candidates.
Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process including support for the interview or onboarding process please visit for more information. If the country/region youre applying in isnt listed please contact your Recruiting Partner.
The After Market Services (AMS) team is on a mission to achieve three zeros: Zero Defects for Customers Zero Cost of Returns and Zero Waste. Our repair business is crucial in giving products a second life supporting both our zero cost and zero waste goals. As a Business Analyst youll support our repair operations by providing datadriven insights and helping drive process improvements. Youll collaborate with stakeholders across Europe to analyse our repair programs and operational efficiency metrics. Youll help analyze and improve how we repair and resell customer returns maximizing recovery value while supporting Amazons sustainability goals. Youll learn to turn data into actionable insights while supporting Amazons sustainability commitments.
Key job responsibilities
Translate strategic questions into actionable projects and deepdives owning implementation endtoend
Create and maintain performance metrics dashboards for repair operations
Design scalable plans for longterm strategic opportunities
Own crossfunctional projects and prepare datadriven recommendations
A day in the life
As a Business Analyst in AMS Repair Operations you might find yourself:
Pulling and analyzing daily repair performance metrics to identify trends
Creating weekly dashboards to track repair success rates and processing times
Collaborating with repair vendors to gather data for operational reports
Supporting team meetings with data insights on repair volumes and repair costs
Working with colleagues to investigate variances in repair performance
Maintaining tracking tools to monitor repair inventory flow
About the team
Youll join the EU After Market Services team focusing on our repair business. Were dedicated to maximizing value recovery while supporting Amazons sustainability goals. Youll be part of a team thats reinventing the future of returns and repairs working to delight customers reduce returns and maximize resale
Translate strategic questions into actionable projects and deepdives owning implementation endtoend
Create and maintain performance metrics dashboards for repair operations
Identifying trends and patterns in repair data to inform operational decisions
Own crossfunctional projects and prepare datadriven recommendations
Experience in Retail Transport or Operations
Advanced SQL skills
Experience with Python R or other scripting languages
Experience communicating across all levels of management peers and partners
Amazon is an equal opportunities employer. We believe passionately that employing a diverse workforce is central to our success. We make recruiting decisions based on your experience and skills. We value your passion to discover invent simplify and build. Protecting your privacy and the security of your data is a longstanding top priority for Amazon. Please consult our Privacy Notice to know more about how we collect use and transfer the personal data of our candidates.
Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process including support for the interview or onboarding process please visit for more information. If the country/region youre applying in isnt listed please contact your Recruiting Partner.
Required Experience:
IC
Employment Type
Full-Time
Key Skills
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