Facilities Reliability Group Technician
Facilities Reliability Group Technician
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Job Description
The Facilities Reliability Group (FRG) Technician will have a direct impact on the overall customer experience. The FRG Technician will have the ability to assist the FRG team to design solutions for complex problems to assist & manage outside contractors be on call for emergencies to handle multiple projects and daily activities and meet tough timelines. The FRG Technician will help develop and execute plans to establish and complete department goals.
The FRG Technician will be responsible for the continuous remote monitoring of site conditions and triaging incoming alarms and incident alerts to establish a standardized response to critical issues across the portfolio. This role will also require the technician to assists FRG team and Management in providing both reactive and proactive assistance to all operational facilities teams within the CyrusOne portfolio. The role has a direct impact on the sites its productivity and operational success.
Responsibilities:
Assist in the strategic direction for facilities operations.
Ensure all safety procedures are followed. Assist in development of training programs to increase team technical capabilities.
Be part of a 24/7/365 team to monitor and assist sites with incident response and management. The FRG Technicians will assist in the incident management teams operational aspects in a way which protects maintains and improves the value of the data centers.
Assist in site incident investigation by utilizing structured problem solving to identify root cause of failures.
Demonstrate the ability to selfstart be responsive and be creative when finding solutions.
Identify opportunities to improve quality customer service and cost performance and assist in the of approved plans.
Assist in the creation of reports and presentations for senior management.
Assist Management to ensure optimal roll out and training in standard tools processes and systems where possible.
Help create and implement BMS/EPMS training to include mechanical plant management utilization validation and report/trend generation.
To develop and maintain a good working relationship across all levels in the organization being an ally to all.
Manage multiple project deliverables requirements and navigate complex situations.
Ability to prioritize and manage resources under high pressure
Assist in FRG led Root Cause Analysis.
Qualifications:
Three to five 35 years of data center experience preferred.
Be able to work different shifts within 24/7/365 coverage strategy.
Proven record of accomplishment for cultivating strong relationships with internal stakeholders vendors or customers.
Excellent communication skills teamwork organizational and problemsolving skills.
Proficient with Microsoft Office Suite and project management software.
Demonstrated understanding of engineering documentation electrical diagrams and standard operating procedures.
Multilingual is a plus.
Education / Certifications:
High School diploma required.
Bachelors degree in electrical Mechanical or other related engineering degrees preferred.
Work Environment:
Fast paced environment
12 hour shifts
CyrusOne is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race color sex sexual orientation gender identity religion national origin disability veteran status or other legally protected status.
CyrusOne provides reasonable accommodation for qualified individuals with disabilities in accordance with the Americans with Disabilities Act (ADA) and any other state or local laws. We will respond to requests for reasonable accommodations to assist you in applying for positions at CyrusOne or to submit a resume.
Required Experience:
IC
Employment Type
Full-Time
