D365 CRM Administrator
D365 CRM Administrator
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Job Description
CooperSurgical is a leading fertility and womens healthcare company dedicated to putting time on the side of women babies and families at the healthcare moments that matter most in life. CooperSurgical is at the forefront of delivering innovative assisted reproductive technology and genomic solutions that enhance the work of ART professionals to the benefit of families. We currently offer over 600 clinically relevant medical devices to womens healthcare providers including testing and treatment options.
CooperSurgical is a whollyowned subsidiary of CooperCompanies (Nasdaq: COO). CooperSurgical headquartered in Trumbull CT produces and markets a wide array of products and services for use by womens health care clinicians. More information can be found at www.coopersurgical.
Responsibilities
Responsible for the Admin activities of multiple D365 CRM environments. Triage user issues in EMEA timezone while main development team is offline and hand off tickets aiming for continuous user support.
Job Summary:
Partner with other Developers Architects and Business Users to build package and deploy custom solutions to D365 CRM. Ensure latest company security protocols are applied to development and production environments. Reporting on system usage across all access points. Develop technical design documentation as continued enhancements are made to the system.
Essential Functions & Accountabilities:
This role will be responsible for the maintenance support and development of the Microsoft Dynamics 365 platform across multiple environments
Participate in the delivery of minor/major releases
Collaborate with the Development Team to develop and deploy custom solutions to the environment during specific maintenance windows outside of business hours
Collaborate with Business Users to gather requirements and aid in solutioning
Collaborate with IT department to resolve user issues adhering to department policies and procedures
Develop Reporting tools for Tenant and environment status for management review
Create and maintain documentation which may include functional requirements technical design test scripts/results IT procedures
Qualifications
Microsoft Dynamics 365 CRM (Sales Customer Service and Field Service Modules)
Power Platform Admin Center
Proficiency with customizing and deploying solutions in Microsoft Dynamics
Solid Application Lifecycle Management understanding
Communication skills
Problem Solving skills
Work Environment:
Prolonged sitting in front of a computer
Experience:
35 years experience Microsoft Dynamics 365 (Sales Customer Service and Field Service Modules)
Power Platform Admin Center Experience
Azure DevOps Experience
PowerBI Experience
SharePoint Experience
Dual Write Experience a plus
Party Model Experience a plus
Education:
Bachelors degree
Required Experience:
Unclear Seniority
Employment Type
Full-Time
