Sr. CRM Program Manager
Sr. CRM Program Manager
Employer Active
Job Alert
You will be updated with latest job alerts via email
Share
Job Alert
You will be updated with latest job alerts via email
Job Description
Job Summary:
The Sr. CRM Program Manager will play a critical role in overseeing complex CRM programs and projects ensuring alignment with business objectives and delivering measurable results. The ideal candidate will possess a strong blend of project management expertise and deep knowledge of CRM and retention strategies.
Job Expectations:
Program & Project Management:
- Lead the planning execution and delivery of complex CRM programs and projects ensuring adherence to timelines budgets and quality standards.
- Develop and maintain comprehensive project plans including scope definition resource allocation risk assessment and communication strategies.
- Manage crossfunctional teams and stakeholders to ensure seamless project execution.
- Monitor project progress identify potential issues and implement corrective actions.
CRM Strategy & Optimization:
- Develop and implement CRM strategies to enhance customer engagement retention and loyalty.
- Analyze CRM data and metrics to identify trends insights and opportunities for improvement.
- Optimize CRM processes and workflows to maximize efficiency and effectiveness.
- Stay abreast of the latest CRM technologies and best practices.
- Define and track key performance indicators (KPIs) to measure the success of CRM initiatives.
Stakeholder Management & Communication:
- Collaborate with stakeholders across various departments to align and report on CRM initiatives.
- Communicate project status risks and issues to stakeholders in a clear and timely manner.
- Build and maintain strong relationships with internal and external partners.
Data Analysis & Reporting:
- Generate and analyze reports on CRM performance providing actionable insights.
- Ensure data integrity and accuracy within the CRM ecosystem
Knowledge Skills and Abilities:
Required:
- Proven track record of successfully leading and delivering complex CRM projects navigating ambiguity.
- Strong understanding of CRM principles and best practices.
- Experience with loyalty program platforms and subscription management platforms.
- Strong analytical skills with the ability to interpret data and draw actionable insights.
- Excellent communication and interpersonal skills with the ability to collaborate effectively with crossfunctional teams.
- Ability to work both independently and as part of a team.
- Highly organized detailoriented and resultsdriven.
- Passion for health and wellness is a plus.
Equipment Knowledge:
- Experience with CRM platforms (e.g. SFMC Klaviyo Braze Iterable or similar).
- Experience with Microsoft Office Suite (Word Excel PowerPoint)
- Experience with Customer Data Platforms (e.g. Simon Data Action IQ )
- Experience with Google Business Suite (Gmail Drive Docs Sheets Forms) preferred
Experience Requirements:
7 years of experience in CRM program and project management with the ability to manage multiple projects and meet deadlines.
Education Requirements:
Bachelors Degree in Marketing Business Administration or related field preferred
#LIME1
Employees (and their families) that meet eligibility criteria as outlined in applicable plan documents are eligible to participate in our medical dental vision and basic life insurance programs and may enroll in our companys 401(k) plan. Employees will also be eligible for Time Off and Paid Sick Leave pursuant to the companys policies. Employees will enjoy paid holidays throughout the calendar year. Eligibility requirements for these benefits will be controlled by applicable plan documents.
Hired applicant may be awarded Restrict Stock Units and receive annual bonuses pursuant to eligibility and performance criteria defined in the respective plan documents and policies.
For more information on iHerb benefits visit us at .
Anticipated Pay Scale:
$84957 $173775 USD
Staffing Agency Submission Notice
iHerb does not accept unsolicited 3rd party (Agency) candidates. If you are an Agency please send any requests to be considered as a supplier in our Vendor Management System to . Do not contact iHerb employees directly. If requested to work on a role any Agency candidates would be presented through the internal recruiting organization.
About iHerb
iHerb is on a mission to make health and wellness accessible to all. We offer Earths bestcurated selection of health and wellness products at the best possible value delivered with the most convenient experience.
Were the worlds largest eCommerce platform dedicated to vitamins minerals and supplements and other health and wellness products. For more than 25 years weve been making it simple for people all over the world to purchase the highest quality products. From supplements to skincare to grocery items we ship over 50000 products from over 1800 brands direct to our customers in 180 countries.
Our vision is to become the #1 destination for health and wellness across the world.
With a passion for wellness and a mind for innovative solutions iHerb team members share a vision for a healthier world that drives them each day. Our 5 Shared Values unite our global team:
Focus on the Customer Empower Our People Be Entrepreneurial & Pivot Quickly
Embrace Diversity & Inclusion Strive for Simplicity
iHerb Benefits
At iHerb we are dedicated to offering programs designed to help our employees and their families stay healthy live well and plan for their financial future. Built on a strong foundation our programs provide options and upgrades with flexibility protection and security in mind. For the comprehensive benefitslist visit our international team members you may be eligible forbenefitsdepending on the country where you are Acquisition Partner/local HR representative will go over thebenefitsyou are eligible for.
iHerb is an Equal Opportunity employer. All qualified applicants will receive consideration for employment without regard to race color religion sex sexual orientation gender identity national origin disability or veteran status. iHerb provides equal employment opportunities to all applicants for employment and prohibits discrimination and harassment.
Required Experience:
Manager
Employment Type
Full Time
