IT Support Technician I
IT Support Technician I
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Job Description
Overview
Goldbelt Incorporated is an Alaska Native Corporation (ANC) headquartered in Juneau Alaska whose mission is to make a significant and positive difference in the lives of more than 4200 Alaska Native shareholders. Alaska Native Corporations hold a distinct purpose and share a familiar creation story born in an act of Congress in 1971.
Join a fastgrowing forever company that manages over 30 subsidiaries and provides centers of excellence in a shared service center model based out of Herndon Virginia.
At Goldbelt we place a strong emphasis on recognizing and rewarding the dedication and hard work of our team members in pursuit of our companys mission. We are a team focused on gold standard customer service and professional growth with competitive benefits and profitsharing plans and help support a business model that gives back to the community of shareholders.
Summary:
The IT Support Technician (Goldbelt Tram) will work with the Goldbelt IT team on various projects. The primary responsibility will be to serve as the first tier of support with Goldbelt TRAM employees to solve incidents and to troubleshoot and to provide above average customer service in order to maximize results on each support incident.
Qualifications
Necessary Skills and Knowledge:
- Basic understanding of relevant software tools and systems used in the corporate environment. This includes a proficiency in standard software applications including Windows MacOS and MS Office Suite (Outlook Word PowerPoint and Excel).
- Ability to embrace change learn quickly and thrive in a dynamic corporate environment.
- Skill in working harmoniously within crossfunctional teams to achieve common objectives.
- Ability to prioritize tasks manage multiple projects and meet deadlines.
- Possesses attention to detail and effective problemsolving skills.
- Must have the ability to communicate effectively and diplomatically both verbally and in writing with coworkers and with outside agencies partners shareholders and business associates.
- Strong cultural awareness and sensitivity with the ability to adapt messages and strategies for diverse audiences.
- Basic understanding of relevant software tools and systems used in the corporate environment. This includes a proficiency in standard software applications including Windows and MS Office Suite (Outlook Word PowerPoint and Excel).
- Ability to lift at least 30 pounds and be comfortable moving various computer equipment.
Minimum Qualifications:
- Two years of IT Support experience within an enterprise environment
- Must be willing to answer phones email and provide remote support using
- Experience using IT Service Management tools (i.e. ZenDesk ServiceNow etc.
- Experience supporting 50 or more users (onsite)
- Experience supporting Windows 10/11 / MS 365 Applications / MS Servers
- Experience supporting iPads / Tablets / Laptops / Desktops / Mobile Phones / TimeClocks
- Ability to pass a background check
Preferred Qualifications:
- Previous experience working in the tourism industry
- Previous experience working with Alaska Native Corporations (ANCs) and/or previous exposure to Alaska Native cultures.
Responsibilities
Essential Job Functions:
- Daily monitoring of TRAM systems and services
- Providing firstlevel support to end users via phone email tickets or inperson. Monitoring the ticket queue SAAS and MS 365 services
- Preventative maintenance including wire management testing labeling routine software upgrades deletions and modifications
- Manage daily monitoring of the ticket queue Point of Sales software preventative maintenance including wire management and modifications
- Provide basic support and troubleshooting to include:
- Printer configurations
- Password Resets
- Break/fix instructions
- Ticket routing and escalation to Level 2 and Level 3 support
- Gain exposure to the entire TRAM network for Goldbelt operations and can assist with special projects as needed
Required Experience:
IC
Employment Type
Unclear
