RCO WFM Analyst RnC
RCO WFM Analyst RnC
Posted on :
07-04-2025
Employer Active
1 Vacancy
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Job Description
The Registration & Compliance Operations (RCO) organization is responsible for making Amazon the safest and most trusted place on Earth by protecting the innocent and deterring the illintentioned. Protecting the interests of the end users is our top priority balancing being compliant and giving a great customer experience. Our team achieves this objective through a combination of automated and manual investigations of the seller transactions on our marketplace. RCO provides/delivers Seller Registrations & Compliance operational processes/services 24x7 to Amazon external Customers as well as different Amazon stakeholders including Registrations Compliance Services (RCS) and Seller Services.
Delivery of Performance:
Responsible for queue skill and profile management adjusting staffing in line with volume.
Interprets and communicate data impacting the current Service level including shift in arrivals schedules productivity that could impact Service level and seller experience.
Deliver root cause analysis to identify misses in SLAs through deep dives of data
Provide inputs on new metrics and tools
Drives the implementation of new metrics and tools along with supporting the change management process involving staff and workforce initiatives.
Escalate all major issues and notify workforce managers whether theyre in operations or the affected businesses ensuring the right people know of the incident at the right time.
Communicates effectively both verbal and written form on all interactions within and outside of the Workforce Management team. Especially when engaging stakeholders on specific Adherence issues.
Produce and own daily weekly and monthly reporting on performance goals
Basic Qualifications:
Experience in Workforce Management software ie: Aspect IEX
Good numerical & analytical skills.
Good technical skills: intermediate to advance knowledge of Microsoft Excel Outlook Word PowerPoint.
Preferred Qualifications:
Demonstrated ability to influence stakeholders through effective communication written and verbal.
Demonstrated ability to effectively manage time prioritize multiple tasks and projects to ensure intime delivery.
Data Analysis experience leading to creation of reporting to leadership.
Ability to meet tight deadlines and prioritize workload.
Ability to work in a crossfunctional environment.
Experience in Workforce Management software ie: Aspect IEX
Experience in Workforce Management (minimum 9 months)
Good numerical & analytical skills.
Good technical skills: intermediate to advance knowledge of Microsoft Excel Outlook Word PowerPoint.
Demonstrated ability to influence stakeholders through effective communication written and verbal.
Demonstrated ability to effectively manage time prioritize multiple tasks and projects to ensure intime delivery.
Data Analysis experience leading to creation of reporting to leadership.
Ability to meet tight deadlines and prioritize workload.
Ability to work in a crossfunctional environment.
Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process including support for the interview or onboarding process please visit for more information. If the country/region youre applying in isnt listed please contact your Recruiting Partner.
Delivery of Performance:
Responsible for queue skill and profile management adjusting staffing in line with volume.
Interprets and communicate data impacting the current Service level including shift in arrivals schedules productivity that could impact Service level and seller experience.
Deliver root cause analysis to identify misses in SLAs through deep dives of data
Provide inputs on new metrics and tools
Drives the implementation of new metrics and tools along with supporting the change management process involving staff and workforce initiatives.
Escalate all major issues and notify workforce managers whether theyre in operations or the affected businesses ensuring the right people know of the incident at the right time.
Communicates effectively both verbal and written form on all interactions within and outside of the Workforce Management team. Especially when engaging stakeholders on specific Adherence issues.
Produce and own daily weekly and monthly reporting on performance goals
Basic Qualifications:
Experience in Workforce Management software ie: Aspect IEX
Good numerical & analytical skills.
Good technical skills: intermediate to advance knowledge of Microsoft Excel Outlook Word PowerPoint.
Preferred Qualifications:
Demonstrated ability to influence stakeholders through effective communication written and verbal.
Demonstrated ability to effectively manage time prioritize multiple tasks and projects to ensure intime delivery.
Data Analysis experience leading to creation of reporting to leadership.
Ability to meet tight deadlines and prioritize workload.
Ability to work in a crossfunctional environment.
Experience in Workforce Management software ie: Aspect IEX
Experience in Workforce Management (minimum 9 months)
Good numerical & analytical skills.
Good technical skills: intermediate to advance knowledge of Microsoft Excel Outlook Word PowerPoint.
Demonstrated ability to influence stakeholders through effective communication written and verbal.
Demonstrated ability to effectively manage time prioritize multiple tasks and projects to ensure intime delivery.
Data Analysis experience leading to creation of reporting to leadership.
Ability to meet tight deadlines and prioritize workload.
Ability to work in a crossfunctional environment.
Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process including support for the interview or onboarding process please visit for more information. If the country/region youre applying in isnt listed please contact your Recruiting Partner.
Required Experience:
IC
Employment Type
Full-Time
Department / Functional Area
Key Skills
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