Metro Mobility Internships Graduate Intern III
Metro Mobility Internships Graduate Intern III
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Summary
Get real world experience with us!Metros Mobility Division is seeking student internsto work within ourMarket Innovation Customer Communication & Services ServiceDevelopmentand Contracted Servicessections.Metro Mobility has 9positions to fill.
Who are we looking for Metro Mobility is looking for student interns that have graduated college and are working at the graduate level on a masters or higher degree who are interested and excited to gain relevant experience from working for the states largest public transit agency. Candidates should be selfstarters interested in learning about public transit and working for a local government agency dedicated to improving mobility options planning for and offering access to public transit within King County.Graduate Intern PositionSection in Metro MobilityPosition 1: Research Market Innovation Position 2:Connecting to Transit Market Innovation Position 3: Neighborhood PopUp Research Customer Communication & Services Position 4: System Expansion & Integration Policy/Planning Service Development Position 5: Service Development Strategic Initiatives Service Development Position 6: Service Planning Service Development Position 7: Mobility Services Contracted Services Position 8: Alternative Services Contracted Services Position 9:Service Information Graphic Designer Customer Communication & Services
This recruitment may be used to generate a pool for future positions. The pool would be valid for twelve months upon creation and may be extended at the discretion of the hiring authority.Job Duties
Position 1: Research Intern
About the Market Innovation Section: Market Innovation expands the reach of public transportation by breaking barriers and developing new products and services.
The Research Teamworks to ensure that leaders and teams across Metro have the data and research they need for the design implementation and evaluation of our programs and services. Our work is dynamic and reflects the emerging questions and needs related to mobility program and pilot evaluation and customer and employee experiences.
JOB DUTIES:
Contribute to the design and implementation of research efforts including literature reviews surveys research & evaluation plans interviews and participant recruitment.
Develop research briefs featuring data from Metros surveys qualitative data collection travel trends locationbased data or other research efforts.
Support Metro teams to collect data interpret and apply findings to answer key questions design/program short surveys or observational studies.
Interpret report and help visualize quantitative data for decisionmaking such as programlevel data dashboards.
THIS INTERNSHIP WOULD BEST MATCH STUDENTS WHO HAVE:
Familiarity/proficiencywith data sets and analysis including quantitative and qualitative data.
Familiarity with research design principles and approaches.
Interest in or knowledge of public transportation social science research approaches customer research or related topics.
Experience using Excel GIS Power BI R and Python on SQL.
Position 2: Connecting to Transit InternAbout the Market Innovation Section: Market Innovation expands the reach of public transportation by breaking barriers and developing new products and services.
The Connecting to Transitteamworkstoimprovecustomers access to transit and the larger regional system by creating safe and convenient connections for people to walk roll bike or share rides to transit facilities. Connecting to Transitintegrates a range of mobility options at transit facilities by improving access pathways (i.e. safe routes to transit) and transit facilities (i.e. mobility hubs) to increase nonmotorized and zeroemission access mode share and grow ridership.
JOB DUTIES:
Assistwith programs that improve access to multiple mobility options including walking biking rolling shared bikes scooters and ondemand services such as Metro Flex.
Data collection analysis reporting and visualization for decisionmaking.
Support public and stakeholder engagement for transit rewards initiatives active transportation infrastructure improvement and mobility hub projects.
Coordinate collection of bike and vehicle parking data toward improving data quality and analyses.
THIS INTERNSHIP WOULD BEST MATCH STUDENTS WHO HAVE:
Professional or academic experience using software for data analysis and/or data visualization (e.g. Excel GIS Power BI and Adobe Creative Suite).
Strong analytical skills including data collection and analysis.
Process improvement and problemsolving skills.
Creative thinking to draw connections and synthesize different bodies of work.
Understanding of how systemic racial social and economic inequities have affected transit accessibility.
Position 3: Neighborhood Pop Up ResearchAbout the Customer Communications & Services Section: Metros Customer Communications & Services Sectionprovides direct customer support to transit riders by phone and in person.
The Neighborhood PopUp program provides ORCAtransit servicesand supportat events throughout King County.Thisinternposition willconductand analyzeresearch withpartners and customersto alignthelogisticsofwhere whenand how Neighborhood Pop Upeventsareorganized that meettheneeds of the community.
JOB DUTIES:
Contribute to the design and implementation of research efforts including surveys research & evaluation plans interviews and participant recruitment.
Conduct outreachto existing and potential partners.
Work directly with customers to perform research.
Evaluate data and provide program recommendations.
THIS INTERNSHIP WOULD BEST MATCH STUDENTS WHO HAVE:
The work for this position will be performed on site and at locations throughout King County. This position will not have a teleworkingcomponent.
Strong communication writing and research skills.
Ability to work independentlyand manage multiple tasks.
Strong interpersonal skills and the ability to connect with partnersorganizationsand a diversecustomer base.
Experience providing high level customer service.
Analytical and creative thinking skills to review data and make program recommendations.
Ability and willingness to work collaboratively with a small team.
A current drivers license and the ability tobe added toKing Countys insurance.
Position 4: System Expansion & Integration Policy/Planning Intern
About the Service Development Section: MetrosService Development Sectionis responsible forthe planning and Implementation of transit services schedules facilities regional partnerships and performance management.The SystemExpansion and Integration teamworks to support transit system growth by developing and implementing policies and plans improving integration between different services and providers and building out Metros RapidRide system.
JOB DUTIES:
- Support projects related to program evaluation mid and longrange planning Bus Rapid Transit development and transit integration with Sound Transits Link.
- Conduct research and literature reviews to support plan and policy development.
- Assemble data collection analysis synthesis and visualization.
- Write and/or review memos reports and/or presentations.
THIS INTERNSHIP WOULD BEST MATCH STUDENTS WHO HAVE:
- Strong communication writing and research skills.
- Attention to detail and can manage multiple tasks.
- A collaborative and flexible approach to solving problems.
- Experience with meeting or group facilitation in highly collaborative work environments.
- Experience using data analysis tools like Excel GIS Power BI or another software.
- Experience with programming languages such as R Python or SQL will be considered a plus.
Position 5: Service Development Strategic Initiatives InternAbout the Service Development Section:Metros Service Development Sectionis responsible forthe planning and implementation of transit services schedules facilities regional partnershipsandperformance management.
This position would support the Zero EmissionsTeam and ServiceDevelopmentManagement Team.The Service Development Management Teamsupports strategic planningacrosswork groupsandrepresentsservice needs inMetros key initiatives.The Zero Emissions Team is a matrixed crossdivisionalteam that is leading Metros transitiontoazeroemissions fleet.
JOB DUTIES:
- Support planning for enterprisewide strategic initiatives including transitioning routes to zero emissions fleet and route terminal planning.
- Data collection analysis synthesis and visualization.
- Writing and/or reviewing memos reports and/or presentations.
- Conducting and summarizing research on peer agencies or transit industry trends.
- Support facilitation of crossdivisional work groups.
THIS INTERNSHIP WOULD BEST MATCH STUDENTS WHO HAVE:
- Strong communication writing and research skills.
- Attention to detail and can manage multiple tasks.
- A collaborative and flexible approach to solving problems.
- Experience with meeting or group facilitation in highly collaborative work environments.
- Experience using data analysis tools like Excel GIS Power BI or another software.
- Experience with programming languages such as R Python or SQL will be considered a plus.
- A demonstrated commitment to valuing diversity and contributing to an inclusive working and learning environment.
Position 6: Service Planning InternAbout the Service Development Section:MetrosService Development Sectionis responsible forthe planning and implementation of transit services schedules facilities regional partnershipsand performancemanagement.
The Service Planning Team worksto design and implement bus route changes to the transit network. Service Planning creatively leads the development of transit and mobility solutions for and with the people of King County to ensure easy reliable and attractive transportation that promotes sociallyequitableand healthy outcomes.
JOB DUTIES:
- Support service planning projects.
- Collect data for analysis synthesis and visualization using tools such as Excel ArcGIS Pro PowerBIand/or R.
- Write and/or review memos reports and/or presentations.
- Conduct survey analysis and reporting.
THIS INTERNSHIP WOULD BEST MATCH STUDENTS WHO HAVE:
- Strong communication writing and research skills.
- Attention to detail and can manage multiple tasks.
- A collaborative and flexible approach to solving problems.
- Experience with meeting or group facilitation in highly collaborative work environments.
- Experience using data analysis tools like Excel GIS Power BI or another software.
- Experience with programming languages such as R Python or SQL will be considered a plus.
- A demonstrated commitment to valuing diversity and contributing to an inclusive working and learning environment.
Position 7: Mobility Services InternAbout the Contracted Services Section: Metros Contracted Services Sectionprovides customers with information to access the full potential of Metros transportation choices. This sectionis responsible forcommunicating and interfacing with customers and for growing new customers. Contracted Services manages anratesVanpool Metro Flex CommunityVanand Community Access programs.
The Community Transportation Services teamworkstodesign and implement communitybased mobility options to provide rightsized transportation services where traditional fixed route is not the best fit. Programs range from volunteerdriven vehicles for Community Van to local agencyoperatedservicesfor Community Access Transportation and demand response service for Metro Flex.
JOB DUTIES:
- Support oversight of Metro Flex micro transit program operations.
- Support field auditing and contract compliance efforts for the Metro Flex service.
- Research best practices data collection analysis and reporting for Metros ondemand micro transit service.
- Strengthen communication and collaboration through interaction with King County Metro department staff local jurisdictions and community members.
- Assist with outreach and marketing of Metro Flex.
- Experience being part of a transit/transportation street team effort.
THIS INTERNSHIP WOULD BEST MATCH STUDENTS WHO HAVE:
- Process improvement and problemsolving skills.
- Program and project management skills.
- Strong analytical skills including data collection and analysis.
- Creative thinking to draw connections and synthesize different bodies of work.
- Interest in or knowledge of Demand Responsive Public Transportation.
Position 8: Alternative Services InternAbout the Contracted Services Section: Metros Contracted Services Sectionprovides customers with information to access the full potential of Metros transportation choices. This sectionis responsible forcommunicating and interfacing with customers and for growing new customers. Contracted Services manages anratesVanpool Metro Flex CommunityVanand Community Access programs.
The Future of Paratransit teamworks tosupport the development and implementation of thefuture vision forAccess Transportation King County Metros ADA Paratransit Service.Theseefforts are aimed at providing Access riders withahigh levelof service quality and customer experience while providing a safe and efficient service.
JOB DUTIES:
- Assist with Access Paratransit Metro Flex Community Van and Community Access programs.
- Assist with alternative services programs for people with disabilities registered for ADA paratransit service such as Metros taxi scrip program.
- Research best practices data collection analysis and reporting.
- Strengthen communication and collaboration through interaction with King County Metro department staff area employers and their employees local jurisdictions and transportation management associations.
- Experience being part of a transit/transportation street team effort.
THIS INTERNSHIP WOULD BEST MATCH STUDENTS WHO HAVE:
- Program and project management skills.
- Process improvement and problemsolving skills.
- Writing skills in a variety of formats such as memos reports and presentations.
- Interest in or knowledge of Demand Responsive Public Transportation.
Position 9: Service Information Graphic Designer Intern
About the Customer Communications & Services Section:Metros Customer Communications & Services Section designs produces and manages customerfacing communications that appear on social media buses in print and online.
The Service Information Teamworks to design produce and distribute customer facing communications commonly seen on the bus at bus stops on printed materials/brochures signage and more.
JOB DUTIES:
- Assist with the creation of customerfacing transit information and communications.
- Assist with the twiceannual service change by updating riderinformation materials (predominantly printed products) working closely with the design team.
- Update and refine timetable route maps to ensure they align with King County Metros brand guidelines and streamline design processes.
- Lead the redesign of the timetable brochure booklet under the guidance of senior team members.
- Create and produce bus stop signs and other facility signage.
- Develop a design accessibility guideline tailored for public transit use to be shared with the Service Information team.
- Investigate and apply accessibility guidelines to printed products (including maps and timetable booklets) to ensure inclusivity.
- Design presentation decks to pitch print product improvements to designers and nondesigners.
- Other duties as assigned.
THIS INTERNSHIP WOULD BEST MATCH STUDENTS WHO HAVE:
- Demonstrated fluency in key Adobe software: Illustrator InDesign Photoshop and Acrobat is required.
- Assembled a portfolio showcasing their ability to use the software listed and how they applied them to a variety of projects. (Directions for uploading the portfolio for this position are in the how to apply section.
- Familiarity with design for accessibility (especially for print) or have a willingness to learn and apply best practices.
- Proactive skills to initiate tasks and projects without constant supervision. This position is looking for an independent selfstarter who has the ability to identify needs propose solutions and execute plans.
- Graphic design skills. Applicants do not need to be pursuing a degree in graphic design or working as a graphic designer to apply. We welcome anyone with strong graphic design skills to apply.
Experience Qualifications Knowledge Skills
Experience Qualifications Knowledge and Skills for All Graduate Intern Positions:
- The student is currently enrolled or slated to be enrolled in a graduatelevel program for the 2025/26 school year.
- Advanced communication skills.
- Strong analytical and problemsolving skills.
- Ability to manage multiple tasks prioritize work and adapt to evolving priorities in a fastpaced environment.
- Collaborative mindset with experience working in interdisciplinary teams and facilitating meetings or workgroups.
- Demonstrated commitment to diversity equity and inclusion in research decisionmaking or program implementation.
- Interest in or experience with public transportation urban planning mobility services or transportation policy.
Supplemental Information
HOW TO APPLY
Attend an open house information session where prospective interns can meet Mobility team members and learn more about the positions. The open house session will be held on:
Thursday April 3rd 2025 from 24 p.m.at King Street Center 8th Floor Conference Room at 201 South Jackson Street Seattle WA 98104. Meet a Metro staff member in the lobby to give you access to the elevator and the 8th floor conference room.
- Submit an online employment application to include all relevant employment history and experience related to this role as well as responses to supplemental questions.
- Upload your cover letter and resume along with any other relevant additional documents or materials. The Graphic Design Intern position requires submittal of a portfolio that can be uploaded in PDF format with your cover letter and resume or can be provided by including a web or drop box link in your cover letter and application materials.
Your cover letter should specify your top 3 choices among the eight internship positions described above ranked in order of preference. Your letter should explain why you are interested in working at King County Metro and how you meet the qualifications for the position(s) outlined above. All application materials will be reviewed for completeness and written communication skills.
The application and upload of all materials is due by April 15 2025 at 11:59 p.m.
APPLICANT REVIEW PROCESS
Application documents received will be reviewed and competitive applicants will be scheduled for interviews for the three positions indicated in their cover letter.
Final offers are contingent on the successful completion of reference checks. Proof of enrollment in a graduate degree program for the Spring 2025 and/or Fall 2025 quarters/semesters will be required for student internships at the time of hire.
QUESTIONS and CONTACT
For questions please contact .
Benefits
Interns receive a free ORCA transit pass for unlimited rides on King County Metro and Puget Sound region transit services. These classifications are not eligible for retirement holiday nor vacation pay. Please contact for any additional questions regarding associated benefits.
Union Membership:These positions are not represented by a union.Class Codes:299801
Work Location:King Street Center 201 S. Jackson St. Seattle WA 98104
Telecommuting
Except for the Neighborhood Pop Up Intern position the work associated with these job classifications will be performed through a combination of teleworking complemented with onsite work. The specific mix can be agreed between Intern and supervisor. Employees will be provided with a County issued laptop and must maintain a workspace with an internet connection where they can reliably perform work and remain available and responsive during scheduled work hours. This could include working onsite as needed where desk space and an internet connection is provided. The Neighborhood Pop Up Intern position will be expected to report in person on site at various King County facilities for work.
Interns must reside in Washington state during the period of this internship. Onsite work is most often completed via shared workspaces at various King County facilities. Unless accomplished via the provided ORCA card commuting to onsite work will be at the expense of the employee.
If you are interested in pursuing a position on this posting please follow the application instructions listed above. If you need this announcement in an alternate language or format would like to request accommodation or assistance in the application or assessment process or if you have questions please contact:
Forbes named King County as one of Washington States best employers.
Together with leadership and our employees were changing the way government delivers service and winning national recognition as a model of excellence. Are you ready to make a difference Come join the team dedicated to serving one of the nations best places to live work and play.
King County is an Equal Employment Opportunity (EEO) Employer
No person is unlawfully excluded from employment opportunities based on race color religion national origin sex (including gender identity sexual orientation and pregnancy) age genetic information disability veteran status or other protected class. Our EEO policy applies to all employment actions including but not limited to recruitment hiring selection for training promotion transfer demotion layoff termination rates of pay or other forms of compensation.
To Apply
If you are interested in pursuing this position please follow the application instructions carefully. If you need this announcement in an alternate language or format would like to request accommodation or assistance in the application or assessment process or if you have questions please contact listed on this job announcement.
Required Experience:
Intern
Employment Type
Intern
