Customer Success Associate - Denver
Customer Success Associate - Denver
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1 Vacancy
Job Description
As a Customer Success Associate you will focus on the long term strategic relationship with our customers drive adoption and identify growth opportunities across a high volume of Datadog customers to ensure successful product use and retention. Youll be an advocate for the customer internally and focus on providing a positive experience for a high volume of accounts. Associates follow a welldefined methodology to identify the customers unique needs and clearly convey the value of the Datadog product. As we scale our Customer Success team furthering personal development and team success is a top priority.
At Datadog we place value in our office culture the relationships and collaboration it builds and the creativity it brings to the table. We operate as a hybrid workplace to ensure our Datadogs can create a worklife harmony that best fits them
What Youll Do:
- Identify target opportunities manage the full sales cycle and proactively build strategic relationships with customers and focus on retention.
- Manage requests from your book of business such as but not limited to technical support escalations billing questions documentation/enablement requests to ensure a positive customer experience
- Pivot account management strategy based on different customer requirements and needs seamlessly and efficiently
- Act as an advisor to customers to ensure theyre leveraging the solution effectively
- Monitor and identify usage trends to uncover renewal risks and support greater adoption rates
- Collaborate crossfunctionally with internal Datadog teams (support product finance and legal)
Who You Are:
- Customerminded always trying to provide the most value possible
- Driven and motivated by a career in sales with a strong desire to grow a career in Customer Success.
- A strong communicator (written and verbal) with excellent attention to detail
- Experienced in independently negotiating contract terms and overcoming pricing objections for upsell/cross sell activities
- 02 years of experience in a customer account facing role and desire to grow a career in Customer Success
- Passionate about building long term and lasting relationships
Datadog values people from all walks of life. We understand not everyone will meet all the above qualifications on day one. Thats okay. If youre passionate about technology and want to grow your skills we encourage you to apply.
Benefits and Growth:
- Bestinbreed onboarding
- Sales training in MEDDIC and Command of the Message
- An inclusive company culture opportunity to join our Community Guilds
- Intradepartmental mentor and buddy program for inhouse networking
- Continuous professional development product training and career pathing
- New hire stock equity (RSU) and employee stock purchase plan (ESPP)
- Generous global benefits
Benefits and Growth listed above may vary based on the country of your employment and the nature of your employment with Datadog.
Required Experience:
IC
Employment Type
Full Time
