Customer Service Representative
Customer Service Representative
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Not Disclosed
Salary Not Disclosed
1 Vacancy
Job Description
About Bedford Ready Mix
Bedford Ready Mix has been in operation since 1985 and is a proud member of OSCO Concrete & Aggregates Limited. We perform a mix of residential work along with largescale industrial/commercial projects. OSCO Concrete also operates a large fleet of concrete pumps including the largest concrete boom pump east of Montreal.
Job Summary
Reporting to the Operations Manager the Customer Service Representative is responsible for quality inbound customer service to ensure inquiries and sales order requests are properly received and all necessary details shared with the dispatch department to meet business needs. This position requires strong organization skills control and the ability to effectively multitask ensuring a positive and efficient customer service experience leading to an overall smooth scheduling and dispatching process.
Responsibilities
- Accurate processing of sales orders quotes and general inquiries
- Taking orders in a professional and friendly manner
- Assist customer with product questions ordering order tracking complaints and issues
- Schedule delivery times and coordinate with customers and dispatch
- Monitor progress of work to ensure schedules are being met
- Constantly rework best fit scenario for scheduling
- Verify accuracy of customer orders
- Provide back up for dispatch as needed
- Additional duties as required
Technical Requirements
- Previous customer service experience
- Familiarity with Halifax Regional Municipality roadways will be considered an asset
- Solid computer skills and experience
- Previous experience in the concrete construction and/or trucking industry will be a definite asset
Business Requirements
- Strong attention to detail with knack for anticipating conditions that may impact success
- Demonstrated problemsolving skills with the ability to successfully manage changing schedules and deadlines
- Ability to work well under pressure in a fastpaced deadline driven environment
Cultural Requirements
- Flexibility in work schedule (early mornings days late evenings) to meet the needs of the business
- Ability to work comfortably within a highoutput highvolume environment working collaboratively with a diverse workforce
As a member of the OSCO Construction Group OSCO Concrete & AggregatesLimited offers a comprehensive compensation and benefits package including health and dental coverage life insurance and RRSP options. Additionally we offer health and wellness programming years of service rewards and employee sport team sponsorships.
About OSCO
The OSCO Construction Group was founded in 1955 with the creation of Ocean Steel & Construction Ltd. in Saint John New Brunswick. Since that time the OSCO Construction Group has grown to encompass four main operating sectors: Steel Concrete Construction and Corporate. Within these sectors lie an everexpanding number of constructionrelated companies and divisions serving a growing market area and employing over twelve hundred employees.
Required Experience:
Unclear Seniority
Employment Type
Full-Time
