Renewal Manager MEast
Renewal Manager MEast
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Job Description
Elastic the Search AI Company enables everyone to find the answers they need in real time using all their data at scale unleashing the potential of businesses and people. The Elastic Search AI Platform used by more than 50 of the Fortune 500 brings together the precision of search and the intelligence of AI to enable everyone to accelerate the results that matter. By taking advantage of all structured and unstructured data securing and protecting private information more effectively Elastics complete cloudbased solutions for search security and observability help organizations deliver on the promise of AI.
What is the role:
Elastic is launching a dynamic new hub in the modern and vibrant city of Barcelona!
As we experience significant growth in our client base we are strategically positioning ourselves in the heart of EMEA with the creation of a dedicated Elastic Renewals Sales team based out of this thriving metropolis. This development marks a pivotal moment for professionals seeking to join a cutting edge technology company at a time when our regional footprint is expanding rapidly!
In the role of Renewals Sales Manager successful candidates will be instrumental in eliminating challenges to customer retention and working in synergy with our Customer Engineering and Sales Teams to facilitate an exceptional customer experience upon renewal. The position is challenging requiring adept priority management efficient crossfunctional collaboration and robust interpersonal skills. With Elastics rapid scaling this role represents both an opportunity and strategic .
Key responsibilities will include spearheading and refining renewals best practices which are critical to serving our customers most effectively and ensuring their continued partnership with Elastic.
What You Will Be Doing:
- Undertaking significant renewals projects as part of laying the foundation for a toptier Renewals team.
- Engaging directly with Elastics client base in your assigned territory maintaining and growing client relationships.
- Working collaboratively with various departments including Customer Engineering Sales Legal and Cloud teams to optimize the customer lifecycle.
- Delivering a consistent and seamless customer experience reflecting the high standards of the Elastic brand.
- Contributing to Elastics growth by not just listening but actively responding to employee feedback and innovation.
- Providing a seamless customer journey identifying opportunities for maximising customer experience whilst optimising contract renewals.
- Boost customer retention using impactful telephone video and email sales strategies while simultaneously reducing customer churn and shrinkage.
What You Bring Along:
- At least 3 years of experience within a renewals team in a fastpaced SaaS environment.
- A driven and inquisitive mindset with a strong sense of pride in your professional output.
- Demonstrable commercial acumen with an expansive approach to problemsolving
- Preferably some experience dealing with customers in our emerging markets (UAE Isreal)
- Fluency in English nice to have: Arabic
Additional Information We Take Care of Our People
As a distributed company diversity drives our identity. Whether youre looking to launch a new career or grow an existing one Elastic is the type of company where you can balance great work with great life. Your age is only a number. It doesnt matter if youre just out of college or your children are; we need you for what you can do.
We strive to have parity of benefits across regions and while regulations differ from place to place we believe taking care of our people is the right thing to do.
- Competitive pay based on the work you do here and not your previous salary
- Health coverage for you and your family in many locations
- Ability to craft your calendar with flexible locations and schedules for many roles
- Generous number of vacation days each year
- Increase your impact We match up to $2000 (or local currency equivalent) for financial donations and service
- Up to 40 hours each year to use toward volunteer projects you love
- Embracing parenthood with minimum of 16 weeks of parental leave
Different people approach problems differently. We need that. Elastic is an equal opportunity/affirmative action employer committed to diversity equity and inclusion. Qualified applicants will receive consideration for employment without regard to race ethnicity color religion sex pregnancy sexual orientation gender perception or identity national origin age marital status protected veteran status disability status or any other basis protected by federal state or local law ordinance or regulation.
We welcome individuals with disabilities and strive to create an accessible and inclusive experience for all individuals. To request an accommodation during the application or the recruiting process please email We will reply to your request within 24 business hours of submission.
Applicants have rights under Federal Employment Laws view posters linked below: Family and Medical Leave Act (FMLA) Poster;Pay Transparency Nondiscrimination Provision Poster; Employee Polygraph Protection Act (EPPA) Poster and Know Your Rights (Poster)
Elasticsearch develops and distributes encryption software and technology that is subject to U.S. export controls and licensing requirements for individuals who are located in or are nationals of the following sanctioned countries and regions: Belarus Cuba Iran North Korea Russia Syria the Crimea Region of Ukraine the Donetsk Peoples Republic (DNR) and the Luhansk Peoples Republic (LNR). If you are located in or are a national of one of the listed countries or regions an export license may be required as a condition of your employment in this role. Please note that national origin and/or nationality do not affect eligibility for employment with Elastic.
Please seeherefor our Privacy Statement.
Required Experience:
Manager
Employment Type
Full Time
