Operations Manager
Operations Manager
Posted on :
07-04-2025
Employer Active
1 Vacancy
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Job Description
Responsive recruiter
Reports to: Owner
Base Salary: $50K$60K base performance bonuses (Quarterly and Annually)
Work Location: Lansing Michigan (In office/hybrid)
Hours of Work: Mon Fri / 8am 5pm
Help us launch and grow as the go to Handyman company in the Lansing area!
Are you looking for a career with large growth opportunities Like leading a team to hit goals If so this could be for you!
Perks & Benefits:
- Competitive base salary performance bonuses
- Training & development opportunities
- WorkLife Balance: paid time off (PTO) and holidays
- Company apparel and use of company vehicle
- Employee discounts on services
- Excellent company culture: we care about our team and do a lot more than just work together including company outings and volunteer opportunities
Job Summary:
Handyman Connection of Lansing is seeking a dynamic Operations Manager to join our team and help lead and grow our business in the Lansing and surrounding areas. This role is ideal for a resultsdriven leader with a background in sales management and customer service. The Operations Manager will be responsible for overseeing daily operations driving revenue growth and ensuring exceptional customer satisfaction.
Key Responsibilities:
1. Business Operations & Strategy
- Manage and oversee all aspects of daily operations ensuring efficiency and profitability
- Execute sales and customer retention initiatives
- Monitor financial performance including revenue expenses and profit margins
- Enforce company policies and procedures to maintain quality and safety standards
- Report key performance indicators (KPIs) to the owner
2. Sales & Customer Service
- Drive sales through effective marketing networking and customer outreach
- Conduct inoffice (virtual) and inhome estimates provide proposals and sell our services to both residential and commercial clients for mid sized jobs
- Oversee customer interactions to ensure high levels of responsiveness professionalism satisfaction and repeat business
3. Team Leadership & Development
- Recruit onboard train and manage a network of skilled craftsmen and office staff to support scheduling customer service and operations
- Provide guidance and support to subcontractors to optimize performance
- Foster a positive and collaborative work environment
- Set performance goals and provide regular coaching and feedback to the team
4. Marketing & Community Engagement
- Build relationships with homeowners property managers and businesses to generate leads
- Attend occasional trade shows and assist with onsite coordination
Experience & Skills:
- Management experience 3 years) in operations construction or home services is a plus
- Strong sales and customer service skills
- Experience managing budgets financial reports and performance metrics
- Proficiency in CRM software and office productivity tools
- Strong problemsolving and analytical skills
- Knowledge of residential and light commercial repair/remodeling including estimating jobs is a plus
- Valid drivers license required
Company Values:
- Deliver on Our Commitments
- Respect the Connections
- Have Pride in What We Do
- Practice Continuous Improvement
Company Summary:
Handyman Connection of Lansing is locally owned and operated. We are a wellestablished home improvement company dedicated to excellent customer service and quality workmanship. We are a fast paced local office of an International Franchise with an opening for a full time Operations Manager who can take on the role of managing our day to day business operations! In this position we are looking for the best of the best in Lansing to take on this fun and challenging role!
Flexible work from home options available.
Compensation: $50000.00 $60000.00 per year
Our craftsman enjoy:
- high earnings potential
- a flexible schedule that they control
- using their skills to help improve others lives
If this interests you Handyman Connection might be a great fit for you!
Homeowners across North America have been calling on Handyman Connection for our professional craftsmanship and great customer experience since 1991. Each Handyman Connection franchise is locally owned and operated backed by the company that helped launch the industry.
Required Experience:
Manager
Employment Type
Full-Time
Key Skills
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